Community Ambassador - Marlborough & Vale of Pewsey

Responsible to:
Events & Community Manager & Voluntary Services Recruitment & Operations Officer

Accountable to:     
Head of Voluntary Services

Needs based.


We work with our community to lead, provide and influence excellent care so that everyone affected by a life-limiting illness can access personalised care when and where they need it.

As a Community Ambassador you will raise the profile of Prospect Hospice services in Marlborough & Vale of Pewsey and encourage engagement from potential supporters who may not already be aware of the services we offer.

Role Summary

You should reside in the Marlborough & Vale of Pewsey area to enable you to gather and maintain intelligence about local community network events we could link with to encourage awareness and support of the hospice.

You will support the Community Relations team by attending community events and meeting with community groups as a representative of the hospice. Where required, you may be asked to attend volunteer recruitment events.

You will act as an ambassador for the hospice within the community and suitable training will be given to enable you to provide speeches and presentations about the hospice, as well as to respond in an informative and appropriate way to questions and enquiries people may have about the hospice – concerning our services, costs to deliver said services and the different ways people can support us i.e. through fundraising and volunteering.

Bookings will be generated by the Community Relations team & the voluntary services team. An event calendar will be created accordingly, however, you may be asked to attend ad-hoc events subject to your own availability. Full briefings will take place before attending each event.

There will be the requirement to assist in the raising of funds, for example, by selling raffle tickets at an event.

Role responsibilities

  • To act as a Community Ambassador for the designated geographical areas of Marlborough and the Vale of Pewsey.
  • To speak with confidence about all of our services and the impact they have on local people in an engaging way with a variety of different groups of all ages.
  • To be trained, available and prepared to represent Prospect Hospice at prearranged functions and meetings, from coffee mornings, village fetes and group meetings through to evening fundraising activities/performances etc.
  • To talk informatively and confidently about the costs of running our services and how important it is for people to support us through fundraising and volunteering.
  • Where required, to handle the collection of funds raised by local community groups and facilitate the onward delivery of these funds to staff at Prospect Hospice, following the cash handling policy in place.
  • To attend occasional training and information update sessions as required.
  • To appear presentable and appropriately dressed at all engagements, wearing an Identification badge at all times.
  • To adhere to Prospect Hospice lone working guidelines and out of hours procedures for your own safety. It is important to note that this role is a ‘lone working’ role for which appropriate training and support will be given.
  • Identify opportunities where we can raise our profile and work with our clinical teams to help support the local community.
  • Promote yourself as a representative of the hospice and proactively seek opportunities to talk to people/groups and at events about the work of the hospice.
  • To maintain basic records to evidence the impact of the role.

Personal responsibilities:

  • To undertake a structured induction to learn about the services Prospect Hospice provides, prior to becoming active in the role.
  • To retain up-to-date knowledge of the range of services available in the geographical area.
  • To display a friendly, caring and professional attitude.
  • To adhere to Prospect Hospice’s confidentiality, health & safety and personal safety policies. (Training will be provided)
  • To be aware of and follow health and safety regulations.
  • To seek help or support when needed.
  • To give at least 24 hours’ notice where possible if you will not be able to fulfil a commitment.
  • To complete statutory and mandatory training as required.

Volunteers will be reimbursed for reasonable out-of-pocket expenses incurred upon completion of the appropriate claim form.

Download the Volunteer Community Ambassador

Community Ambassador - Marlborough & Vale of Pewsey Job Description

Community Ambassador - Marlbrough Vale of Pewsey Enquiry Form