Self-exclusion form

If you have a problem with gambling, you can tell us to stop you entering our lotteries and raffle. This is called self-exclusion.

When you ask us to do this, we exclude you for a minimum of six months and a maximum of five years. Whatever time you choose to self-exclude for, after it is over, we will stop you gambling with us for a further seven years unless you tell us not to. The self-exclusion form should only be used to inform us of your wishes to self-exclude.

Should you wish to cancel your entries into our draws for any other reason, financial or otherwise, please contact our team who will be happy to help. You can email the team at supportercare@prospect-hospice.net or call them on 01793 813355.

How self-exclusion works

• fill in the form below
• we will update your records within two days of receiving your self-exclusion form
• we will stop sending you marketing materials relating to gambling
• you can choose to self-exclude from a specific lottery, or all lotteries and raffles that we run
• you must choose to self-exclude for a specific period, anywhere between six months and five years
• you cannot get out of self-exclusion until the end of your chosen exclusion period
• you can extend your period of exclusion in six-month periods
• at the end of your period, the self-exclusion will remain in place for a further seven years unless you tell us by phone or in person that you want to gamble again
• we will not send you any marketing material during the seven-year follow-up period unless you ask us to
• if you want to end your self-exclusion during the seven-year follow-up period, you must request to restart gambling by contacting our Supporter Care Team by emailing supportercare@prospect-hospice.net
• if you want to gamble after your seven-year follow-up period, you must make a request to restart gambling by contacting the Supporter Care Team by emailing supportercare@prospect-hospice.net
• Any requests to restart gambling is your formal authority to cease the self-exclusion agreement
• you will have a one-day cooling off period after we receive your restart gambling request