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Useful information for visitors to Prospect Hospice

October 2020

Care

We know this time is difficult, especially for those with loved ones currently staying with us on our inpatient unit. Our priority is always the care and well being of our patients and, with this in mind, in the current climate, we find it necessary to introduce new measure to protect our patients, staff, volunteers and visitors.

If you are planning to visit the hospice over the coming days, please read the below carefully to ensure you’re aware of the changes we have put in place to protect everyone at this time.

Booking your visit

  • Visiting at this time will be restricted to four people per patient, with only one or two permitted in the room at a time. If you do not live in the patient’s household, we ask that you do not visit during the same time period as the others.
  • Visits will be limited to a period of one to two hours at a time and we ask that you agree the time for your visit with us, so we can stagger your arrival with other visitors.
  • For patients admitted for symptom control, visiting will be restricted to one visitor for one or two hours between the times of 10am and 6pm.
  • For patients admitted for end of life care, we offer flexible visiting on compassionate grounds for two visitors. Please discuss your needs with the nursing staff.
  • Visits must be booked in advance by calling 01793 816150 and you should call the hospice on the morning of your visit so we can ask the necessary screening questions.
  • At the time of booking you will also be asked to provide a telephone number so we can contact you should we need to stagger your visit.
  • If you arrive at the hospice and we are not expecting you, you may be turned away. Please ensure you have called ahead to book your visit.

Your time at the hospice

  • Visitors are asked to arrive at the rear entrance of the hospice which is signposted from the main reception. You will be asked to sanitise your hands, wear a face covering, have your temperature checked and you will then be escorted to the patient’s room.
  • Should you wish to speak to a member of staff during your visit, we ask that you ring the bell in the room rather than leave the room and walk around the building.
  • At this time, we are unable to use the Heart of the Hospice café but you are welcome to bring food in with you. A drink will be provided if you would like one.
  • When staff are in a patient’s room we ask that only one visitor be present. You must wear a face covering and stand away from staff to allow them to carry out their role. Please be aware you may be asked to step out of the room while they care for your loved one. Chairs are available in the corridor and you will be invited to go back in when staff have finished.
  • If other family members need an update about a patient, a telephone call from a member of the medical team can be arranged.
  • For children visiting, we ask that they wash their hands in the patient bathroom if they are unable to use the alcohol gel.
  • Unfortunately, at this time, we are unable to allow pets into the hospice.
  • At this time our lodges are unavailable but we are able to make you as comfortable as possible if you wish to stay in the room with your loved one.

When you leave

  • Please do let us know when you are leaving the building, by using the nurse call system, so we can escort you out.

Please direct any queries or questions you have about visiting Prospect Hospice to the nursing staff.

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