Reference: PH103
Salary: £21,289 - £23,301 per year
Closing Date: 25/02/2024
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Retail Area Support Manager

Hours: 37.5 hours per week (5 days in 7 – to include Sundays and Bank Holidays)

Our shops are at the heart of the charity and our community, raising vital funds and increasing public awareness of the incredible work we do. We’re looking for retail area support managers to join our Prospect Hospice team. You’ll be acting as an ambassador for Prospect Hospice, motivating your team to maximise sales and fundraising targets. Your patch will be a place where your local community gets to meet our people, understand our brand, and see some of the great things we do.

Being part of the Prospect Hospice team brings a real sense of job satisfaction, and a feeling that you can truly make a difference. At Prospect Hospice we provide vital end of life care to patients living with a life limiting illness. We also support their families and loved ones through their difficult journeys.

“I love working for Prospect Hospice as we are not just part of a team but we are part of a family working for the same aim of supporting not only the local community but a worthwhile cause.” Kim, Store Manager.

The role

You’ll be our go-to person, our reliable pair of hands. Jack of all trades, master of all – where no two days are ever the same. You’ll cover our shops and ecommerce operation, which also includes hosting our popular pop-up shops and working with our online shop team.

Did you know only a quarter of our funding comes from statutory organisations like the NHS – the rest we raise ourselves. Our shops are vital to generating income, last year we raised a whopping £2million towards hospice care. With your inspiring fundraising ideas, you’ll help us continue to provide excellent, personalised and compassionate care for everyone in our community who is affected by a life-limiting illness.

You’ll be responsible for the shops you temporarily manage, looking after the staff and volunteers and ensuring the shop continues to run effectively and safely. You’ll help set team budgets and targets and contribute to the development of ideas for new promotions and other improvements to retail practice.

Ideally, we’re looking for someone with experience in managing a charity shop or similar.

Full training will be provided and your team leader will be on hand for support and to answer all your questions.

In return, you will be joining a great team working in a supportive and collaborative environment for one of Swindon’s best loved charities. Take a look at the job description and apply today to be part of something amazing!

A driving licence and access to a car is essential. Positions to cover the following areas:

Area 1: Pewsey, Marlborough, Wroughton, RWB, West Swindon, Old Town and Taw Hill and also our E-Bay store

Area 2: Swindon Town centre, Cavendish Square, Clive Parade, Penhill, Abbey Meads, Tadpole Village, Cricklade Highworth and E-Bay.

For more information please contact Tracy Duff, Retail Team Leader on 07779 299734.

Retail Area Support Manager – job description


We offer a great range of benefits, including:

  • 27 days holiday FTE plus bank holidays (rising with length of service)
  • Generous contributory pension scheme and life assurance
  • Discounts with local retailers, gyms and service providers including Blue Light Discount Card
  • Employee Assistance Programme and wellbeing team
  • Supportive induction, training and development

Prospect Hospice does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

We will review applications as they come in and therefore we may close the vacancy before the closing date.