Reference: PH84
Salary: £20,212 - £22,192
Closing Date: 22/02/2023
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Shop Manager – West Swindon

We are recruiting for a shop manager for our West Swindon store. Are you someone who is passionate about charity retail, with a creative flair for fashion and want to use your skills to make a real difference to your local community?

At Prospect Hospice, we provide vital end of life care to patients living with a life limiting illness. We also support their families and loved ones through their difficult journeys. Our shops are at the heart of the charity and our community, raising vital funds and increasing public awareness of the incredible work we do.

Hours: 37.5 hours per week (5 days in 7 – to include some Sundays and Bank Holidays)

What is the role?

As shop manager you will be responsible for all aspects of the day-to-day running of our shop in West Swindon. This will include managing the assistant shop manager and a volunteer team to achieve agreed sales targets, actively promoting gift aid and maximising sales and profits. You will be an ambassador for Prospect Hospice, positively promoting the aims and values of the hospice to provide an outstanding customer experience for the local community.

You will also work collaboratively and engage with the community to build a team of volunteers, attract desirable donations and make the shop a destination.

We are looking for someone who is customer and commercially focused, creative, sales driven and can work with a close knit friendly team. The ideal candidate should have a recent background as a shop manager in either charity or mainstream retail with experience of achieving targets, along with the ability to effectively manage a team of staff and volunteers, whilst maintaining high standards of excellent customer service and creative visual merchandising skills.

In return, you will be joining a great team working in a supportive environment for one of Swindon’s best loved charities. Have a look at the job description and person specification and apply today to be part of something amazing!

For more information please contact Tracy Duff, Retail Team Leader on 07779 299734.

Shop Manager – Job Description


We offer a great range of benefits, including:

  • 27 days holiday plus bank holidays (rising with length of service)
  • Generous contributory pension scheme and life assurance
  • Access to discounts with local retailers, gyms and service providers including Blue Light Discount Card
  • Employee Assistance Programme and wellbeing team
  • Supportive induction, training and development

To apply please submit your CV via the green “Apply” button.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.