Role - Home Support Volunteer

Managed by:   Prospect@Home Team Leader

Accountable to:    Head of Voluntary Services

Role Purpose

To enhance the work of Prospect Hospice professionals by supporting patients and carers in their own homes – helping them to cope better and with more confidence. A minimum of one visit per week would be most beneficial.

The following will not be included in the volunteer role:
• Undertaking any medical care, such as administering drugs or changing dressings.
• Attending to patient’s personal hygiene requirements.
• Carrying out domestic chores, unless previously agreed with the Prospect@Home Team Leader.


Principal Duties and Responsibilities
You could be asked to do, or help with any of the following:

• To visit patients/carers at home as agreed with the Prospect@Home Team Leader. (For home visits, volunteers will be selected, where possible, according to the special needs, interests and location of the patient or carer).
• To contact the patient/carer, usually by telephone, to arrange a time for the visit, and telephone. the evening before any visit, to ensure that it is still convenient.
• To encourage socially isolated patients/carers, who may be nervous of taking the first steps to attend local activities or groups or to go shopping.
• To accompany patients to planned appointments or activities.
• To assist patients or carers with practical tasks around the house or garden.
• To provide companionship and a listening ear.
• To keep written records of all home visits and activities attended in a clear and concise way.
• To maintain confidentiality in all written and verbal communication.
• To understand and remain within the boundaries of your volunteer role.
• To adhere to Prospect Hospice lone working guidelines and out of hours procedures for your own safety.
• To telephone the Prospect@Home Team Leader after every visit for a ‘post visit de-brief’ and to report anything significant (eg: concerns about deteriorating condition or patients’ worries).
• To attend Support and Information meetings for volunteers, held every other month to exchange information and discuss any issues and contribute to the development of the service.
• To attend individual meetings with the Prospect@Home Team Leader as appropriate.
• To keep a record of any expenses you have incurred and submit them promptly at the end of each month to the Prospect@Home Team Leader.
• To support the collection of high quality monitoring data via (for example) telephone surveys to patients/carers.


General Duties

• To complete mandatory training requirements and relevant courses to ensure you keep up to date with organisational and legal regulation changes.
• To be aware of the legal responsibility placed on all volunteers by the statutory fire, health and safety regulations – know what you have to do should an emergency situation occur.
• To promote understanding and support of the values and philosophies of the organisation.
• To inform the Prospect@Home Team Leader of absences in advance.

The Prospect@Home Team Leader will keep you up to date with any relevant changes in the patient’s condition, in particular, the prompt reporting of a patient’s death.

Your involvement with the patient and family will be reviewed and end with the mutual agreement of the patient, carer, you and the Prospect@Home Team Leader.

Download the Shop Assistant Volunteer role description

Volunteer Home Support Role Description

To Apply

To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.

Email our Voluntary Services Team

Apply for this role or contact our team