Role - Volunteer Van Driver AssistantSupervised by: Logistics Supervisor Managed by: Distribu(on Centre Manager Volunteering Hours: 8am-12pm, 12pm-4pm or 8am-4pm (Mon – Sat)Role summary The role is to assist Prospect’s van drivers in un/loading vehicles and delivering orders to shops. In addition, the assistant is to support the collection of donated goods, and waste materials from the shops for transport back to the Distribution Centre / other shops. The role will also involve collecting and delivering goods to customer’s houses, which may involve heavy lifting.Role responsibilities • Assist with the safe un/loading of vehicles • Deliver shop orders and support the shop managers in all aspects of goods transportation • Collect donated goods, stock transfers and waste for transport back to the Distribution Centre / shops • Assist with Furniture “View & Collect” assessments at general public’s private property for transportation (on to shops / Distribution Centre (heavy lifting required). • Ensure all paperwork is compliant (i.e. adherence to GDPR & customer’s personal data) and relevant processes / procedures are followed • Deliver excellent customer service to all internal / external stakeholders and customers every time • Promote Gift Aid sales / collecting donor numbers at every available opportunity • Attend a debrief after shift and to report any problems to the Logistics Supervisor • Ad-hoc duties in / around the Centre as required • Assist with leaflet distribution for volunteer recruitment if required Personal responsibilities • Puts safety first. Complies with manual handling and Health & Safety requirements to ensure own safety, and that of colleagues / general public at all (mes • Delivers excellent customer service every (me • Displays a highly professional and caring attitude • Maintains Prospect’s confidentiality policy at all (mes • Informs the Logistics Supervisor of unavailability for scheduled duties, giving at least 24 hrs notice • Helps keep the van and Centre areas clean, neat and tidy • Attends meetings/in-house training sessions as required • Acts as an ambassador for Prospect HospiceVolunteer Driver Assistants: • Must successfully complete relevant initial and on going training / assessments within required (timescales and be assessed as competent • Will be reimbursed for all reasonable out-of-pocket costs incurred traveling between home/work and the Hospice upon complete (on of the appropriate claim formHealth & Safety at Work Act: It is the responsibility of all volunteers to ensure that the requirements of the Health & Safety at Work Act are complied with; safe working practices are adhered to and that hazards are observed and reported to the appropriate member of staff.Skills, Competencies & Experience(This role description will be reviewed periodically and may be amended according to the changing requirements of the Retail function).Download the Volunteer Van Driver Assistant role descriptionVan Driver's Assistant DownloadTo applyTo apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You. Email our Voluntary Services teamApply for this role or contact our teamNameEmail* TelephoneWhy would you like to volunteer at Prospect Hospice?How did you hear about volunteering at Prospect Hospice?Please let us know how you would like us to see the phone number you have providedI do not wish to be kept up to date.Please update me about this activity or event only in the future.Please update me about all Prospect Hospice news and events in the future.Please let us know how you would like us to use the email address you have provided.I do not wish to be kept up to date.Please update me about this activity or event only in the future.Please update me about all Prospect Hospice news and events in the future. This iframe contains the logic required to handle Ajax powered Gravity Forms. Back to vacancies