Shopping with us

To ensure the safety of all our customers, staff and volunteers, we have made some necessary changes to the way we operate our stores.

We ask that you:

  • Wear a face covering when shopping with us
  • Queue outside the shop if you are asked to
  • Shop alone if you can
  • Maintain a 2m distance from others inside our shops
  • Pick up only what you intend to buy where possible
  • Where possible, pay via contactless payments

If you would like to make a donation of pre-loved goods, we are asking supporters to book an appointment with their chosen shop. Details of their contact details can be found here.

What our shops sell

All our shops sell a wide range of good quality items. This may include clothing, shoes, jewellery and accessories, china and glass, soft furnishings, CDs, DVDs, pictures, books and household goods.

We also sell a range of new goods, including greetings cards, wrapping paper and knitting wool.

Many of our shops additionally specialise in particular goods, so if there’s something special you are looking for, then these shops may be able to help. You can find individual shop details here.

Returns policy

We will happily refund items if returned with tags attached and a valid till receipt or proof of purchase, within 14 days to any Prospect Hospice shop.


The majority of our furniture is generously donated by members of the public. We check all of our donations for condition and safety but would ask that you carefully check the condition and dimensions of the item(s) you are interested in before purchasing.

Faulty goods

We will happily provide an immediate refund if goods are found to be faulty, and a valid till receipt or proof of purchase is provided. This does not affect your statutory rights.