Shopping with us

As our shops begin to reopen, we have had to make some necessary changes to the way we operate in order to protect our customers, staff and volunteers.

We ask that you:

  • Queue outside the shop if you are asked to
  • Shop alone if you can
  • Maintain a 2m distance from others
  • Pick up only what you intend to buy where possible
  • Pay via contactless payments only

Please be aware that we will no longer be accepting donations of items at our shops. Instead, we have set up a number of local donations stations for you to donate your pre-loved good. For more information about our donations stations, along with details of items we’re unable to accept, click here.

Changing rooms in all our shops will also be closed.

Donations stored for 72 hours

To ensure the safety of our staff, volunteers and customers, all items donated to the hospice will be stored for 72 hours before they’re sent to our shops to be sold. We hope this gives our customers peace of mind that the products they purchase from us are safe to take home.