Shopping with us

We have needed to make some necessary changes to the way we operate in order to protect our customers, staff and volunteers.

We ask that you:

  • Queue outside the shop if you are asked to
  • Shop alone if you can
  • Maintain a 2m distance from others
  • Pick up only what you intend to buy where possible
  • Where possible, pay via contactless payments

Please be aware that if you want to make a donation of pre-loved goods, you need to book an appointment first. We have also set up a number of local donations stations for you to donate your pre-loved good. For more information about our donations stations, along with details of items we’re unable to accept, click here.

Changing rooms in all our shops will also be closed.

Donations stored for 72 hours

To ensure the safety of our staff, volunteers and customers, all items donated to the hospice will be stored for 72 hours before they’re sent to our shops to be sold. We hope this gives our customers peace of mind that the products they purchase from us are safe to take home.

What our shops sell

All our shops sell a wide range of good quality items. This may include clothing, shoes, jewellery and accessories, china and glass, soft furnishings, CDs, DVDs, pictures, books and household goods.

We also sell a range of new goods, including greetings cards, wrapping paper and knitting wool.

Many of our shops additionally specialise in particular goods, so if there’s something special you are looking for, then these shops may be able to help.

Shop specialities

Abbey Meads

Children’s toys and games

Clive Parade


College Street


Commercial Road – Bridal and homeware

Bridal and formal wear (view by appointment only), vintage/retro clothing, vintage homeware, books, collectables.

Commercial Road – Books and media

Vinyl records, musical instruments as well as books, CDs and DVDs



Gorse Hill



Bone china, porcelain items and tea sets. Smaller furniture items.

Marlborough 1

High quality/designer clothing (ladies and gents). Plus special promotions daily!

Marlborough 2

Vintage items, from clothes to homeware and household items

Old Town

Picture gallery, furniture


General products and small items of furniture and white goods.


Boutique ladies clothing and accessories

Regent Street

Adult clothes – large menswear section

Royal Wootton Bassett

Good quality ladies clothing and accessories; electricals

West Swindon



Craft items (especially wool), ladies evening wear

You can see the details of each individual shop, including their locations and contact details, here

Returns policy

We will happily refund items if returned with tags attached and a valid till receipt or proof of purchase, within 14 days to any Prospect Hospice shop.


The majority of our furniture is generously donated by members of the public. We check all of our donations for condition and safety but would ask that you carefully check the condition and dimensions of the item(s) you are interested in before purchasing.

Faulty goods

We will happily provide an immediate refund if goods are found to be faulty, and a valid till receipt or proof of purchase is provided. This does not affect your statutory rights.