Volunteer E-commerce assistant

Role – Volunteer E-commerce assistant

Volunteer Hours:   4 hrs per week or more, between 8:00am – 4:00pm Monday-Friday

                                                     (Flexible hours)


Department:           Retail – E-commerce, based at the Wroughton Distribution Centre



We are looking for enthusiastic volunteers to help us increase our retail sales on our new e-commerce platforms, eBay, Gumtree & the Prospect Hospice Online Shop. This role, based at the Wroughton DC, involves sorting through our donations and picking items that can be sold online to maximise income generation. These items need cleaning, tidying, photographing and recording on our database to keep track of our electronic items for sale. The items then require draft listing on one of our online sales channels.


Core Role Responsibilities & Requirements

  • To Identify and sort stock items for online sale in order to maximise the income generation for the Hospice.
  • To prepare items for photography – including steaming and displaying clothing and textile items.
  • To create visually appealing photographic images to display online and have an understanding of photography editing software.
  • To research items through online tools and draft appealing, but accurate and clear, listing descriptions.
  • To keep accurate online records – a need for basic IT skills is desirable to log and monitor sale items.
  • To comply with manual handling and health & safety requirements to ensure own safety and that of colleagues. Physically fit and mobile and able to lift/ move stock and boxes safely.
  • To maintain a clean, tidy and safe working environment.
  • To undertake all required initial mandatory training within 14 days of taster session, and ongoing as required.
  • To attend meetings if required and contribute ideas to the ongoing development of the eBay team.
  • To act as an ambassador for Prospect Hospice, promoting its services, values and philosophies.
  • To advise the team manager of any absences, preferably giving at least 24 hours notice.
  • To adhere to the organisations GDPR policy involving personal data and treat all information with the utmost confidentiality at all times.




Abilities / SkillsEssentialDesirable
  • Computer/ IT literate
  • Flexible, helpful, embraces change including new technologies and innovations
  • Have listed & sold items on eBay or other online sales channels (Amazon Marketplace, Gumtree, Depop, Discogs, ABE Books etc) previously in a personal capacity
  • Have knowledge & experience in selling specific categories (Clothing, Homewares, Collectables, Furniture, Books, Music etc) on online sales channels
  • Create visually appealing photographic images & able to use photo editing software
  • Retail/ Customer service knowledge would be a bonus
  • Good Communication skills
  • Reliable and able to volunteer for 4 hours + per week
  • Acts professionally, is trustworthy  and confidential at all times




  • Have a reasonable level of fitness; able to stand, lift & move items.




  • Confident approach
  • Enthusiastic, reliable and highly motivated, with a can-do attitude
  • Able to interact comfortably with other staff and volunteers
  • Takes responsibility for own actions and behaviours
  • An eye for presentation and attention to detail
  • Reliable and be able to volunteer for 4 hours + per week
  • Commitment to the ethos of Prospect Hospice


Training will be provided for all relevant aspects of this role, and support will be given by the Ecommerce Manager and relevant colleagues.  In addition, volunteers will be required to attend a core induction day at the main Prospect Hospice building.  Out of pocket expenses (e.g. mileage) can be paid & claimed as relevant.


Health and Safety

Under the Health and Safety at Work Act (1974), it is the responsibility of every volunteer to take care of his/her own health and safety and that of others who may be affected by his/her acts at work.  This includes co-operating with the organisation and colleagues in complying with health and safety obligations to maintain a safe environment and particularly by reporting promptly any defects, risks or potential hazards to a member of staff.


NB:  This role description will be reviewed periodically and may be amended according to the changing requirements of the organisation.