Furniture delivery

We can deliver large items bought from a Prospect Hospice charity shop, straight to your door.

When you purchase furniture from us you are helping us to continue providing outstanding end of life care and support to people within your community. Simply speak with a member of staff in the shop and they’ll arrange it all for you.

Reserving items

• Items of furniture can be reserved without payment for 24 hours.
• After 24 hours payment is required or the item will be made available for sale again.

Payment and collection

• Once payment for the item of furniture has been made customers have 3 days to arrange for their own collection of the item.
• Proof of purchase will be required when collecting the item of furniture.
• If the item has not been collected after 3 days, then we reserve the right to make the item available for sale again. However, customers are able to receive a refund up to 28 days after the date of payment, in line with our Refund Policy.
• After the 28 days have passed, payment will be treated as a donation to Prospect Hospice.
• We cannot accept payments in installments and we do not accept deposits for items.

Delivery

• Payment for delivery will be taken when our distribution centre calls you to arrange a delivery date and time.
• Delivery will still be charged even if items for donation are collected from the same address an item of furniture is being delivered to.
• If an item is delivered and then at a later date returned and refunded, the delivery charge will stand and will not be refunded as this service has been provided.