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How to donate to Prospect Hospice

Donations of pre-loved goods returns to some shops

We are pleased to say that some of our shops are now able to accept donations in store.

In order to do this safely we have introduced some new measures to protect our staff, volunteers, donors and customers:

  • Only six shops will be open to take donations at this time (see details below)
  • To book your appointment, you will need to call the shop directly (see details below)
  • A maximum donation of three bags will be accepted at each appointment
  • You will be asked to complete a short Covid-19 questionnaire when you call to book your appointment

Before you donate, please make sure you have read the details below about the items we need at the moment and the items we are unable to accept at this time. It would also really help us if you were able to bag your donation in terms of type, for example, books in one bag and clothes in another.

Because of the limited space in our shops and the need to store these items in quarantine before they are sorted and placed for sale, we can only accept a maximum of three bags per appointment at this time.

Booking must be made directly, over the phone, with the shop you wish to drop off your donation to and, when you book, you will be asked to complete a short Covid-19 questionnaire over the phone. Should you begin to experience any Covid-19 symptoms between making the appointment and the appointment date, we ask that you do not attend your appointment and re-book for another time when you are symptom free.

Our shops are incredibly busy at the moment so we ask that, if you can’t get through, please do not leave a voicemail at this time as we may not be able to get back to you as soon as we normally would. We ask that you try us again a little later and we’ll answer the phone as soon as we can.

You will not be able to donate to our shops if you have not made an appointment in advance so, if you wish to book a donations appointment, please contact the shop directly with one of the shops below.

Books and Media, 66 Commercial Road, Swindon SN1 5NX
T: 01793 610645
Donation day: Fridays only
Note: This shop will only be able to accept donations of books and media items. No donations will be accepted at our other Commercial Road shop next door.

35 High Street, Cricklade SN6 6AY
T: 01793 759111
Donations day: Mondays and Thursdays only

23 High Street,Highworth SN6 7AG
T: 01793 766109
Donations day: Mondays and Thursdays only

Unit 2, London House, Market Place, Pewsey SN9 5AA
T: 01672 564545
Donations day: Mondays and Thursdays only

Potters Walk, High Street, Royal Wootton Bassett SN4 7AY
T: 01793 855857
Donations day: Mondays and Thursdays only

Unit 7, Ellendune Centre, Wroughton SN4 9LN
T: 01793 813224
Donations day: Mondays and Thursdays only

Distribution Centre, Unit 4, Wroughton Business Park, Swindon Road, Wroughton SN4 9BH
T: 01793 602469
Donations day: Mondays, Tuesdays, Wednesdays, Thursdays and Fridays only
Note: Please use this donation point if you have a larger  quantity of items you would like to donate. As our distribution centre is larger, the team here will be able to accept donations of up to ten bags per person.

73 Cricklade Road, Swindon SN2 1AA
T: 01793 434999
Donations day: Mondays and Thursdays only

97/98 Victoria Road, Old Town, Swindon SN1 3BD
T: 01793 421613
Donations day: Wednesday and Saturdays only

3 Braydon Court, Penhill, Swindon SN2 5BL
T: 01793 704476
Donations day: Mondays and Thursdays only

45 Regent Street, Swindon SN1 2JH
T: 01793 536227
Donations day: Mondays and Thursdays only

Unit B6, West Swindon Shopping Centre, Tewkesbury Way, Swindon SN5 7DL
T: 01793 882219
Donations day: Mondays and Thursdays only

From Monday 26 October, the following shops will also be able to take donations. Please note that these will also be by appointment only. If you wish to make an appointment, please call the shop you wish to donate to on the number below.

Abbey Meads, Unit 5, Abbey Meads Village Centre, Swindon, SN25 4YX
T: 01793 700260
Donations day: Mondays & Thursdays only – starting Thursday 29th October

Clive Parade, Unit 12, Clive Parade, Cricklade Road, Stratton, Swindon, SN2 1AJ
Tel: 01793 727116
Donations day: Wednesdays & Fridays – starting Wednesday 28th October

Pop up donation stations

Over the coming weeks and months, we’ll be working with local partners to bring our donations stations to you so, if you can’t get to one of our shops, keep an eye on the list below to see if we’re coming to a place near you.

All pop up donations stations will operate from 10am to 1pm but, if you would like to donate, we ask that you arrive early where possible as, if our van is full, we may have to close early.

26 October – Burbage Village Hall car park, Eastcourt Road
2 November – Avebury Sports and Social Club car park
9 November – Shrivenham Martens Road car park
16 November – Pewsey Bouverie Hall, North Street car park

Abuse of our staff will not be tolerated

Abuse of our staff in our shops, at our distribution centre, on the phone or elsewhere will not be tolerated. The team is doing everything they can to ensure the safety of all staff, volunteers, customers and donors and are following strict policies and procedures set out by the Government and the executive team at Prospect Hospice. We ask you to please bear with us if your donations drop off or shopping experience takes a little longer than usual.

Furniture collections

We are please to say we are still able to carry our our pre-arranged furniture collections at this time.

Our furniture collections will take place on Fridays only and these collections will be by appointment only.

If you have an item of furniture that you would like to donate, please call our retail team to book a collection slot on 01793 813362. This line is open from Monday 3 August and if we’re not able to answer your call, please do leave a message with your contact details and we’ll return your call as soon as we can.

What we really need at the moment

  • Clean Clothes, shoes and accessories
  • Quality homeware
  • Jewellery, watches, collectables
  • Puzzles and boxed games
  • Kids toys (accepted at our discretion)
  • Books, CDs, DVDs, vinyl, gaming
  • Small electrical goods (clean working condition)
  • Small items of furniture (larger items are collected via appointment only. Please see above.)

Items we’re unable to accept at the moment

  • Dirty or damaged clothes/shoes/accessories
  • Rag
  • Hand knits
  • Bedding/ soft furnishing /cushions
  • Nursery items
  • Cuddly toys
  • Bath seats
  • Toilet seats /potties /commodes
  • Child car seats /booster seats
  • Ice skates /roller skates /skate boards
  • Buoyancy aids /life jackets /inflatables
  • Protective headgear
  • Bicycles (accepted at our discretion)
  • Corner units
  • Furniture with no fire labels
  • Glass TV stands
  • Hi-Fi cabinets
  • Headboards
  • Mattresses
  • Roller /Venetian blinds (unless in original packaging with safety instructions)
  • Computer monitors
  • Desk top PC’s
  • Digital cameras
  • External hard drives
  • Laptops
  • Tablets
  • Modems
  • Smart phones
  • White goods
  • Cookers /hobs
  • Electric blankets
  • Face saunas
  • Fans
  • Foot spas
  • Heated rollers
  • Hostess trolley
  • Light fittings
  • Massage tools
  • Personal grooming tools
  • Sky boxes
  • Steam mops
  • Sun beds /tanning equipment
  • Trouser press
  • Cassettes
  • Pornography
  • VHS
  • Coat hangers
  • Gas, oil or petrol fuelled appliances
  • Loose knives
  • Unsold car boot items
  • Un-boxed Christmas trees and decorations
  • Weapons /guns /ammunition
  • Canvas prints
  • Pictures /art (accepted at our discretion)
  • Picture frames

If you have any of the items above that we are unable to accept, you local council may be able to help with recycling. Click the links below to visit their pages:

Swindon Borough Council
Wiltshire Council

Gift Aid

We have introduced Gift Aid in all our shops. This government scheme means we can claim an additional 25p in every £1 raised from the sale of goods donated by UK taxpayers. Last year we claimed over £74,200 for the hospice in Gift Aid. Therefore, we really appreciate you taking a few moments to complete the simple form, which is available from your local shop, to allow us to do this.

Shopping with us

Click the button below to find out more about our our shops including what they sell and the steps we’re taking to keep you safe in our stores.

Find out more about shopping with us
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