Find out about the wide range of end-of-life care services that we offer to patients and their families. These are designed to provide compassionate, personalised support during every stage of a life-limiting illness, in every kind of care setting, to anyone who needs it.
We couldn’t manage without considerable support from our local community. Learn about all the different ways in which you can help Prospect Hospice, for example by taking part in fundraising events, playing our lottery, or remembering us in your will. All contributions are greatly appreciated.
Prospect Hospice is a leading provider of education and training for end-of-life care in Swindon and north-east Wiltshire. We provide education and development opportunities, all of which aim to encourage learning and build confidence in end-of-life care and support.
Volunteers are central to our work, bringing valuable experience and enthusiasm to a wide variety of roles. If you’d like to help Prospect Hospice by giving some of your time, you’ll find all the information you need here, including current opportunities, volunteer profiles and the benefits of volunteering for us.
The staff at Prospect Hospice have one shared aim: to provide the very best end-of-life care to people in our community who really need it. If you’re interested in joining our team, check out our current vacancies and find out how we can support you in your career development.
A significant amount of Prospect Hospice’s income is raised through our charity shops. The success of our retail operation depends on the generous support of the local community (donating and buying goods), and the commitment of our managers and volunteers. Find out more here.
Our aim is to provide excellent, personalised and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations – and specifically with local health and social care professionals – to ensure that anyone can access the best possible care whenever and wherever they need it.
Prospect Hospice provides a broad range of services to thousands of patients, carers and family members every year. Our team of nurses, doctors and therapists support patients at the hospice in Wroughton, at the Wellbeing Centre in Marlborough, in their own homes and care homes, and through a palliative care team at the Great Western Hospital. Carers and family members can also access a range of free support services.
Through our outreach work – talking to businesses, schools, GP surgeries and community groups – we raise awareness about life-limiting illness and end-of-life care, and encourage conversations about death and dying. We aim to break down any barriers that might stop people from accessing our services.
Prospect Hospice is a charity, funded primarily by our local community. Each year it costs several million pounds to provide the care that our patients and their families depend on. Less than a third of our funding comes from statutory organisations like the NHS – the rest we raise ourselves. If you’d like to help, please read about the many ways in which you can support us.
If you’d like more information about hospices in general, and Prospect Hospice in particular, please visit our frequently asked questions page.
Our vision is for excellent, personalised and compassionate care for everyone affected by a life-limiting illness. In 2017-18 Prospect Hospice cared for and supported more than 7,300 people, as patients, carers and family members, through a broad range of services developed to bring care, comfort and confidence at life’s most difficult time.
Excellent, personalised and compassionate care for everyone affected by a life-limiting illness.
We provide care so that everyone affected by a life-limiting illness can access personalised care.
We will provide excellent services and support within the hospice and our community.
Click below to see Prospect Hospice’s CQC Overall Rating.
Director of Income Generation and Deputy Chief Executive
Richard Hammond is Prospect Hospice's Director of Income Generation, joining the senior team in November 2010 from the National Osteoporosis Society, where he led the charity's fundraising function. Richard has a lengthy career record in fundraising and management, and now has overall responsibilities for the fundraising and retail functions at the hospice. “I think fundraising always has to be underpinned by integrity and a belief in the work of the charity, and at Prospect Hospice you are reminded daily of why you lead a team united in its intent to raise funds to provide our care,” he says. “It never ceases to amaze me how generous people are towards Prospect Hospice, and we can never thank them enough for their support.”
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Director of Finance and Business Development
Finance and Business Development Director Elaine Baxter (FCCA) joined Prospect Hospice in November 2015. A qualified accountant for 20 years, Elaine has had a lengthy career in senior financial management roles in the commercial sector, most recently with Mothercare PLC and previously with WH Smith. Although working for a charity is a new experience for Elaine, supporting our budget planning for 2016-17 and preparing the statutory accounts have given her a strong understanding of our financial focus. “It is a very new kind of challenge for me but one that is very worthwhile. I think it is especially true of a charity that you take responsibility for every pound, because it has been entrusted to you by the local community,” she says. Away from work, Elaine is married to husband Mark and lives in Wanborough having moved back south from Northamptonshire a few years ago. Adventurous in nature, Elaine has enjoyed travelling the world in her youth. Elaine also enjoys walking, dancing, and trips to the theatre.
Director of Resources
Maria joined Prospect Hospice in August 2015 as the Director of Resources with responsibility for Human Resources, I.T., Facilities, Health and Safety, Catering, and Central Reception services. Maria’s career has encompassed 14 years in the social housing sector, focused on the full remit of corporate/support services and almost 10 years in the NHS covering major capital project management and national health education campaigns. During Maria’s time in social housing, she was instrumental in securing multiple accreditations for Investing in People award. “My team is central to ensuring that people’s experience of Prospect Hospice is a positive one,” says Maria. “From ensuring that we have a committed and enthusiastic team and that our systems are robust and reliable, to seeing that our facilities are inviting and well-maintained, and that the food we serve is tasty and nutritious, my team play a huge part in making sure that when patients, carers and families are supported by Prospect Hospice, they feel welcome and that their experience is a priority for us.”
Head of Community Engagement
Warren Finney joined Prospect Hospice from the National Housing Federation in September 2014 as the Head of Community Engagement. Warren’s career for the last 15 years has been in the social housing sector, focused on national policy and influencing local and national government. His current role includes overall responsibility for community and stakeholder engagement, communications, education and training. “It is of the utmost importance that not only are we are fully engaged and listening to our local community to ensure we provide the services they want, but that we are also influencing and improving the future direction of end-of-life care at the local, regional and national level to create the right type of care that local people want and need both now and in the future.”
Head of Voluntary Services
Su joined Prospect Hospice in August 2017 from the Wildfowl and Wetlands Trust, where she was Head of Volunteering. Su has over 12 years of experience in volunteer management, having previously worked at the MND Association and the Prison Advice & Care Trust. Prior to this, Su worked in the supported housing sector for 15 years, working primarily with young people, rough sleepers and those with mental health support needs. “I always had Prospect Hospice in mind as a place I would like to work,” she says. “I was delighted to accept the post of Head of Voluntary Services. As I see it, there are two strands to my role: the first is identifying and responding to trends in volunteering to ensure we can attract sufficient volunteers to help us to carry out our vision; the second is to ensure that the volunteering experience is consistently positive. I’ve been a volunteer for charities myself; I think it’s easier to understand the importance of getting the volunteering experience right if you’ve given your time in a voluntary capacity.” Away from work, Su attends live music events, and lives with lots of books and a cat called Brendon.
Joined 2010 Tim is Chairman of the Board of Trustees and also sits on the Patient Services Committee. In his professional career he is Associate Director of International Relations at the Biotechnology and Biological Sciences Research Council (BBSRC). Tim has been a direct beneficiary of the work of the hospice; his partner Hugh was diagnosed with motor neurone disease, and died in the hospice in April 2007. Since becoming a trustee, Tim has been active in raising the profile of the work of the hospice more widely through the National Council for Palliative Care, and through interaction with staff.
Joined 2011 David sits on our Finance and Income Generation Committee. He moved to Swindon in 1983 to work for Intel. His various jobs with the software giant have given him a wealth of business experiences, as well as the chance to run large international projects. A number of David’s close relatives have benefited from the care offered by the hospice movement and, since becoming a trustee, he has been very impressed by the professional yet caring environment that the Prospect Hospice provides. David lives in Swindon’s Old Town with his wife and three daughters.
Joined 2011 Clive chairs the Finance and Income Generation Committee and sits on the Audit and Risk Committee. Clive trained as a chartered accountant and is the Commercial and Finance Director for Sirona Care and Health, an independent, not-for-profit organisation, providing publicly-funded health and social care services in Banes and South Glocestershire. Prior to this, Clive worked in a variety of senior roles including roles for a FTSE 100 company and KPMG. Clive is Swindon born and bred and has two grown up children. In his spare time Clive enjoys sport, photography and motorsport.
Joined 2009 Angela sits on our Patient Services Committee, and is a Non-Executive Director of Great Western’s Hospital NHS Foundation Trust. She is also a trustee of the Holborn Estate Charity (HEC). Angela’s professional background is in finance and corporate governance. Angela has experience of charity administration both at the HEC and the GWH, where she chairs the Charitable Funds Committee. As a Non-Executive Director she actively tries to improve the patient experience, particularly with respect to dignity in care.
Joined March 2013 Caroline has worked in the financial services industry for over 25 years with an extensive background in business conduct and risk management. Caroline sits on the Finance and Income Generation Committee and the Audit and Risk Committee. She has been passionate about volunteering throughout her career and has volunteered for a number of charities over the last 30 years. Caroline has lived in or around Swindon all of her life and currently lives in Old Town with her husband and two young daughters. She loves gardening, cooking and entertaining friends.
Joined March 2013 Douglas sits on our Finance and Income Generation Committee. He lives in Chippenham and works in Bristol as Head of Corporate Affairs for the Military Aviation Authority, with a background in project and programme management, and risk management, with qualifications in HR, training and development. He first encountered the work of a hospice when his wife was cared for at home in the last few weeks of her life. Douglas’ pub quiz team is a prolific fundraiser for Prospect Hospice. Outside of work, he has two adult sons and, when not in his garden, Douglas can be found on his bike or learning to play the piano - although only rarely in combination!
Joined August 2012 Penny chairs the Patient Services Committee and has had a long-standing interest in palliative care following working at the Royal Marsden Hospital after qualifying as a junior doctor in the 1980s. Penny has worked for the NHS for 35 years, and she had management experience as Lead Clinician in the pathology service at Great Western Hospital. Penny is currently Consultant Cellular Pathologist at North Bristol NHS Trust. She is a member of the South West Regional Quality Assurance Team, visiting laboratories throughout the South West.
Joined January 2013 Lindsay has been qualified as a doctor since 1990 and has been a consultant in Swindon since 2000. More recently, Lindsay has been Trust Lead Cancer Clinician at the Great Western Hospital since 2010. Lindsay sits on the Patient Services Committee and the Audit and Risk Committee. Her interests outside of work include the theatre, cinema and pilates.
Joined Autumn 2013 Mandy sits on the Patient Services Committee and is a Solicitor at Royds Withy King LLP. She has over 12 years experience in law and specialises in private client practice, dealing with wills, lasting powers of attorney, trusts, taxation and estate planning generally. She has an interest in the local community and has just starting out as a respite foster carer for Swindon. Her non-professional interests include gardening, her chickens and art.
Joined September 2015 Eleanor is an Account Director at local public relations consultancy, Vox, where she represents and advises businesses of all sizes and industries, with a specialism in heathcare, education and the public sector. She sits on the Finance and Income Generation Committee. Eleanor lives in Old Town and in her spare time enjoys running, spending time with her family and good food.
Joined July 2018 Pradeep is Senior Strategy Director and Head of Industry Standards at Syniverse (a Carlyle Group company), providing strategic oversight on the adoption of leading-edge technologies. He is a recognised industry expert with 27 years’ experience in the mobile/telecoms industry. He is actively involved within the local community and has a passion for community service. He is also a keen Table Tennis Division-1 player and county umpire. He shares the same vision as Prospect Hospice of putting people first and intends to help Prospect Hospice with its outreach, volunteering and fundraising activities. Pradeep’s commitment to the local community saw him achieve a Pride of Swindon award in 2018.
Joined July 2018 Sarah has an extensive background as an HR professional and, with over 22 years’ experience, she has worked in a number of senior leadership roles, predominantly within the retail and energy sectors. Sarah sits on our Patient Services Committee and the People and Resources Committee. The work of Prospect Hospice was well known to Sarah through friends and colleagues who have experienced the care and support when their loved ones required it. She has also previously taken part in some of our fundraising events. Sarah says that she was keen to get involved in becoming a trustee of Prospect Hospice as it’s a local charity providing such excellent and critical support to the community. She wanted to give her time and experience in continuing its excellent work by being involved at the core. Sarah lives locally and has two young children who are very active with their various out of school activities and keep her very busy!
Joined July 2018 John Gilbert was, until he retired in June 2018, the chief executive of Swindon Borough Council, having enjoyed a professional career of nearly 40 years in local government service. In his role as chief executive, John oversaw the council’s entire service delivery and led a workforce of 3,000 people. John developed a reputation in children’s and adult services, latterly becoming the chief executive and pioneering the development to make Swindon one of the most economically efficient boroughs in the country.
HRH the Duchess of Cornwall kindly agreed to become our president in 2013, having visited Prospect Hospice and met with patients, volunteers and staff in the previous year. Her Royal Highness also officially opened our Wellbeing Centre at the Savernake Hospital in Marlborough in February 2016.
Jonathan Wilkes has been a patron of Prospect Hospice since 2016, but his relationship with the charity dates back many years, having first hosted and performed at our 30th anniversary ball in 2010. ‘Jonny’ has since returned to host our ball every other year since. His inspiration in becoming a patron was the care that we provided for an aunt of his wife Nikki: “My first experience of Prospect Hospice was when their amazing nursing team cared for my wife Nikki’s late aunt,” he says. “I felt there and then that this was a charity I had to do something to say thank you to, and it’s been my pleasure to have been able to do that. It’s an honour for me to have been asked to become a patron and I look forward to working with the fundraising team to encourage people to support their local hospice.”
Organic farmer and entrepreneur Helen Browning OBE accepted our invitation to become a patron following a visit to the hospice where she met and chatted with key staff and was given an overview of the services that Prospect Hospice provides for thousands of patients and family members each year. Ms Browning, who lives locally and is also the chief executive of the Soil Association, said: “I know from its reputation of the very important part it plays in my local community in providing unparalleled end-of-life care services, so it is an honour for me to be given the opportunity to represent Prospect Hospice as a patron.”
Sarah Troughton is the Lord Lieutenant of Wiltshire, appointed with effect from February 2012. She is the first woman to hold the position since it was created in the 16th century. She is also a cousin of Queen Elizabeth II.
President
Patron
Are hospices places people go to die?
Yes, but this isn’t the whole truth. The people we care for are typically in the last year of their life. People who are admitted to our In-Patient Unit are often very unwell, but that doesn’t necessarily mean that they are going to die at this time - more than half return home. Sometimes patients will come for a period of respite care or to help them to manage their symptoms.
Are hospices gloomy places?
People’s expectations are often different to the reality they find when they come through our doors. We’re keen to encourage visitors, whether they be future patients or families and friends. We work hard to ensure that the hospice is far from gloomy. Our visitors often tell us that, contrary to their expectations, Prospect Hospice doesn’t feel like a gloomy place at all.
Can anyone come and see what you do?
Yes, we are very happy to show visitors around our facilities, though please understand that you will only be able to access the patient rooms if one is unoccupied at the time of your visit. Please call us on 01793 813355 or email info@prospect-hospice.net to arrange a visit. To view pictures of the hospice and our outreach centre, click here.
Are you open all the time and are there strict visiting hours?
We are open 24 hours a day, 365 days a year, for patients and their families and friends. You can visit at any time – we have two lodges for families to stay overnight should they wish, and can also arrange for an extra bed or recliner chair to be placed by the patient’s bed should this be preferred.
Aren’t hospices for people with cancer?
For some people, the word ‘hospice’ is synonymous with cancer. While it is true that many of the patients we meet are living with a form of cancer, these are not the only people we care for. Our services are for people with any life-limiting illness, including conditions such as Motor Neurone Disease, heart and other organ failure, chronic obstructive pulmonary disease, amongst others. In the recent past, around 70% of the patients had cancer, and the remaining 30% had other conditions. Prospect Hospice is here for people with end-of-life care needs, whatever their diagnosis.
Is the hospice just for people in Swindon?
This was true in our early days, but hasn’t been the case for many years. We support anyone with a life-limiting condition whose GP is based in Swindon, north-east Wiltshire and the villages of Lechlade and Fairford in Gloucestershire. Our referrals team will be able to discuss individual cases – please call us on 01793 813355.
What age ranges do you care for?
We care for adults aged 18 years and over.
Do you care for children?
We provide end-of-life care services for adults aged 18 years and over. However, our Family Support Team, through their work with the families of people we care for, will support children as they come to terms with the illness of a parent or guardian, and this extends into bereavement. The nearest children’s hospices to us are Julia’s House in Devizes, Wiltshire, Helen and Douglas House in Oxfordshire, and Naomi House in Hampshire.
Do patients have to come to you or do you come to them?
Both. There are up to 16 beds in our Inpatient Unit at the hospice in Wroughton, and we offer services for outpatients, carers and families at our Day Therapy Unit at the hospice in Wroughton and at our Wellbeing Centre at Savernake Hospital in Marlborough. Our Prospect@Home service provides care throughout the local community, and we also work with care homes and at Great Western Hospital.
Are your medical staff fully trained?
All our doctor¬s and nurses are fully qualified and in most cases have additional palliative care qualifications. If our doctors don’t yet have specialist palliative care qualifications, they will be studying towards them.
Are all of your staff volunteers?
No. Prospect Hospice is an organisation that operates on a £7.8m budget each year, and depends on the expert skills and experience of senior managers, clinical and nursing professionals, fundraisers, therapists, finance professionals, communicators, HR professionals and many more. Like all hospices in the UK, we are highly appreciative of the hundreds of skilled and experienced volunteers who give their time so generously towards our aims.
What do volunteers do at the hospice?
Volunteers have always been a vital part of the work of Prospect Hospice. They support our paid staff in all areas of our work, whether it’s helping sort stock in the retail Distribution Centre, delivering meals to patients on our In-Patient Unit or visiting patients in their own homes as Prospect@Home volunteers. We are very grateful to the hundreds of local people who volunteer for us – without their incredible contribution we couldn’t do what we do. There are a wide range of roles available. See our Volunteer Current Opportunities page in our Volunteering section.
Does the hospice only support patients?
Our patients are our foremost consideration, but they are not the only people who benefit from our services. We have a range of services specifically designed to help families and carers in coping with the challenges that the illness of a loved one brings. These include family support, practical planning, advocacy and children’s advice. The service extends to providing information on legal issue such as wills, lasting powers of attorney and parental guardianship. At least as many family members and carers access the support that is available through our services each year, reflecting our belief that, while we are here to care for patients, their families and carers often need our support too.
Is Prospect Hospice part of the NHS?
We are an independent local charity, not part of the NHS. Last year, however, we received 28.5% of our funding from the NHS and other statutory organisations. We believe the funding we receive is well-earned and represents excellent value to taxpayers. It makes an enormous difference to the care we offer patients and their families. We provide a professional service that is vital to the maintenance of high standards of end-of-life care for our community, and which the community voluntarily supports through fundraising. We believe that through working in partnership with the NHS, we help to ease the strain placed on it by an increasing, ageing population.
Doesn’t the NHS offer the same care?
No, the specialist care we offer is tailored to meet the individual needs of palliative patients.
Are your nurses Macmillan nurses?
No. Locally, the nurses and other staff funded by Macmillan Cancer Care all work primarily at the Great Western Hospital.
Is your Prospect@Home service the same as Marie Curie Cancer Care?
No. Prospect@Home was launched in 2008 to support patients at the end of their lives who would prefer, when it is possible, to stay at home for their last days and hours. It is a service that’s led by nurses, supported by professional carers and some highly-trained, dedicated volunteers, but importantly it is funded solely by Prospect Hospice.
Does most of the work you do happen at the hospice?
Most of the work we do doesn’t take place at the hospice building in Wroughton. Our Prospect@Home service provides care to patients in their own home, supporting people at the end of their lives in the place they choose to be. Our Prospect Community Nurse Specialists care for patients in the community from the very start of their journey, helping patients to live as independently as they can as they adapt to life after the diagnosis of a life-limiting condition. Our therapy, medical and family support teams also visit patients in their own homes. We also provide care and support for patients and their loved ones at our Wellbeing Centre at Savernake Hospital in Marlborough. In fact, most of the patients we meet will never actually enter the hospice, but be supported at home or by our team at the Great Western Hospital.
What happens on the In-Patient Unit?
We provide holistic care for people at the end of their lives. This includes symptom control for those struggling with pain or vomiting and emotional support and respite care for people with a life-limiting condition and their families.
Does the hospice really need my money?
Prospect Hospice gets just over a quarter if its annual funding from the National Health Service. This leaves us needing to raise millions of pounds each year to continue to provide our care. And with a growing, ageing population both locally and nationally, there will be an even greater need for our services in the years to come. Based on the growth in the number of patients we have cared for in recent years, our expectation is that even more people will seek our care and support in the years ahead. It is only through our continuing fundraising efforts that we can expand and introduce new services, deliver more care to more people and support more families struggling with the challenges that come with a loved one’s illness. So, we do need your support, and that of many other people, organisations and business across our community. We respect your support, and ensure that money is spent wisely, with 89p in every donated pound dedicated to the care and support of patients and their families.
Do the patients have to pay for their care?
Our services are free of charge for people from across the community, based on their need. Other factors, such as wealth, faith, gender and sexual orientation, are never a consideration. Currently, it costs more than £7.8 million each year to run our hospice. We receive 28.5% of this funding from the NHS and other statutory organisations and the remaining funds come from our generous supporters. We are always happy to accept donations towards our care if people feel they want to make them.
Are you still the Prospect Foundation?
We are Prospect Hospice. We used to be Prospect Foundation, but the name changed many years ago and is still often used affectionately by many people across our community who remember the work we did historically under that name. Similarly, we are not The Prospect, Prospect House or even The Prospect Hospice, all names that are used affectionately by people locally for who we are – Prospect Hospice.
Prospect Hospice is a 24-hour facility, open every day of the year for visitors to spend time with family and friends who are staying at the hospice.
Please feel free to contact us – for help, for support, for anything you choose.
Telephone: 01793 813355
Prospect Hospice Moormead Road Wroughton Swindon SN4 9BY