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We care about

Your feedback

At Prospect Hospice, we pride ourselves on being specialists at providing personalised end of life care to local people and their families. As an organisation, we continue to develop and learn to ensure we deliver the type of care that our patients and their families need from us. One important way in which we can do this is through your feedback on the services you have received from us.

Your feedback is greatly valued by our motivated teams and helps us shape our future services so we can continue to provide our patients and their family with the best possible care. This feedback is also shared with our governing body the Care Quality Commission (CQC) and helps to share our grading from them

We welcome all comments, both praising our teams and describing areas we can learn from, and handle them efficiently and respectfully.

We will

  • Record and share your comments with the relevant teams
  • Use your compliments to thank and develop our teams
  • Use your complaints to make changes and improve our services
  • Use feedback on marketing material such as posters in the hospice, on social media and on this web page to encourage more feedback for us to learn from (these will be anonymised)

You can choose to leave your feedback in a way that suits you:

 

Complete our feedback form online

Use this option to complete our feedback form, provided by Survey Monkey, using a personal computer, tablet or smartphone.

Click to complete our feedback online

Or

Download our paper survey and return by email or post

Use this option to download a copy of the survey. You can then complete this on your computer and email it back to us or print it out, complete the form and pop it in the post. The email address and postal address for return are included at the start of the form.

Click to download paper form

What our patients and their families have said about us recently

It is a excellent both people and location.

Feedback from a patient, about our therapy team

Good people skills and rapport with patient and wife. Very conscientious.

Feedback from a patient, about our clinical nurse specialist team

Excellent both volunteers and staff members.

Feedback from a patient, about our therapy team February 2020

We are very grateful for the time and resource allocated to us, thank you.

Feedback from a patient, about our clinical nurse specialist team

All staff we spoke to were helpful and kind. We can't thank our nurse enough.

Feedback from a patient, about our clinical nurse specialist team

Loving and caring towards mum at the end of her life.

Feedback from a patient, about our clinical nurse specialist team

Absolutely - couldn't have handled life without hospice care.

Feedback from a patient, about our clinical nurse specialist team

Fantastic care and help for mum.

Feedback from a patient, about our clinical nurse specialist team

Excellent service.

Feedback from a patient, about our therapy team

Related documents:

Complaints Policy

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