Find out about the wide range of end-of-life care services that we offer to patients and their families. These are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it, free of charge.
We couldn’t manage without considerable support from our local community. Learn about all the different ways in which you can help Prospect Hospice, for example by taking part in fundraising events, playing our lottery, or remembering us in your will. All contributions are greatly appreciated.
Prospect Hospice is a leading provider of education and training for end-of-life care in Swindon and north-east Wiltshire. We provide education and development opportunities, all of which aim to encourage learning and build confidence in end-of-life care and support.
Volunteers are central to our work, bringing valuable experience and enthusiasm to a wide variety of roles. If you’d like to help Prospect Hospice by giving some of your time, you’ll find all the information you need here, including current opportunities, volunteer profiles and the benefits of volunteering for us.
The staff at Prospect Hospice have one shared aim: to provide the very best end-of-life care to people in our community who really need it. If you’re interested in joining our team, check out our current vacancies and find out how we can support you in your career development.
A significant amount of Prospect Hospice’s income is raised through our charity shops. The success of our retail operation depends on the generous support of the local community (donating and buying goods), and the commitment of our managers and volunteers. Find out more here.
Your feedback helps us shape our future services. We welcome all comments, both negative and positive, and will handle them efficiently and respectfully. We are always happy to hear that we have done something well and we really appreciate compliments about our service. These will be recorded and shared with the relevant colleagues. We will use your compliments to improve our services.
Prospect Hospice aims to provide an excellent service to all our patients and their families and carers. We do recognise, however, that from time to time people may be dissatisfied in some way with their experiences. It’s important for us to know the details so that we can address any issues. We consider complaints to be a very valuable source of feedback, which provides us with an opportunity to improve our services and our reputation.
We will take the opportunity to learn from your feedback and believe that complaints can help us to prevent an issue escalating and over time can reduce the number of complaints.
You can choose to leave feedback in a way that suits you:
Please see below examples of what people have had to say.
Prospect nurse came soon after referral. She was very professional, open and friendly, put me at ease.
You took so much of the burden and worry away from us.
I have met several therapists and they have all been so kind and helpful
As a carer I have been able to look after my husband more easily.
The hospice is very welcoming, the staff very kind and excellent service and care.
Lovely place to be when you're poorly and very low in life.
The care we received was amazing. Their understanding of the situation and ability to comfort me was superb. Can't say thank you enough.
They were excellent in every way possible we could not of asked for anything more.They did everything needed to a very high standard.
It made the world of difference having transport arranged otherwise attendance at the Hospice would have been difficult to say the least! Many Thanks to the volunteer drivers.
Today I needed extra complementary therapy and it really helped. Always go the extra mile for patients.
Friendly people and really focused on making patients' lives as positive as possible in the circumstances.
Everyone so friendly and caring. Always someone to speak to if worried or in pain.
Nothing was too much trouble- always kept informed and updated and spoke to dad too- and not just us! Very helpful- positive and comforting- Thanks
Our needs and the wishes of dad were always dealt with and listened to.
Excellent 10/10- professional, polite, friendly, compassionate, supportive.
Cannot fault the team- at what is a traumatic time for families- these ladies truly are angels.
It's a first class service that really helps with your day to day needs.
Very friendly and approachable- nothing too much trouble.
It's a credit to the Prospect Hospice that everyone from Community to Hospital (GWH) to medical and nursing staff, assistants and volunteers have made our experience at the Hospice "simply the best". We had ever imagined that so many people could be so kind it doesn't feel like a place for the dying, but somewhere you can relax, be comfortable and at peace. Thank you all so very very much
Calm manner about them - made to feel we were individual.
I used this service and cannot say strongly enough how appreciative I was that the staff made sure I spoke with someone who could give me the assistance I needed.
This Hospice does really help to aid in ones recovery and gets one out of to meet fellow human beings instead of sitting alone at home
Every bit of the service has been excellent, couldn't wish for better.
Everything regarding my care and any concerns I have had have been fully addressed.the complete package is beyond reproach and I can think of nothing that I could improve on.
Because I was visited at my home by a Prospect Nurse who gave me so much good advice and guidance and boosted my confidence explaining in great detail the services Prospect provides.
Very attentive, calm and excellent care. The lymphoedema massage really helped.
The support provided by the occupational therapist was vey good and very useful.
My nurse listened very attentively to all my worries and concerns and gave me some really useful advice.
Everything has been very good. Congratulations to the prospect staff and volunteers.
The nurse specialist that saw me was a wonderful human being who covered all aspects of my condition in a hugely professional manner.
We have been treated with such care and compassion, thank you.
I use two services prospect at home and have respite care in wrought on. Both are amazing.
My experience has been good and it brings relief to know I can talk to someone who will be sympathetic and understanding.
The food for patients and in the heart cafe is absolutely first class
Lovely staff made me feel at ease.
Honest, caring, reliable, informative and supportive. All so important and valuable in your times of need
Please ask a member of staff for a copy
Located in our hospice’s main reception
Please ask at our in patient unit reception for an ipad