Covid-19 is affecting us all but Prospect Hospice remains operational in order to support the increasing number of our community needing end of life support. Here you'll find lots of information about the virus and information and advice that we think will help you at this time.
Prospect Hospice has been providing end of life care to the people of Swindon and north east Wiltshire for over 40 years. Find out more about where we've come from and who we are here.
Find out about the range of end-of-life care services that we offer to patients and their families. These are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it, free of charge.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated.
At Prospect Hospice, we pride ourselves on being specialists at providing personalised end of life care to local people and their families. As an organisation, we continue to develop and learn to ensure we deliver the type of care that our patients and their families need from us. One important way in which we can do this is through your feedback on the services you have received from us.
Your feedback is greatly valued by our motivated teams and helps us shape our future services so we can continue to provide our patients and their family with the best possible care. This feedback is also shared with our governing body the Care Quality Commission (CQC) and helps to share our grading from them
We welcome all comments, both praising our teams and describing areas we can learn from, and handle them efficiently and respectfully.
We will
You can choose to leave your feedback in a way that suits you:
The following are examples of comments we have received recently (use the arrows to scroll for more feedback)
It is a excellent both people and location.
Good people skills and rapport with patient and wife. Very conscientious.
Excellent both volunteers and staff members.
We are very grateful for the time and resource allocated to us, thank you.
All staff we spoke to were helpful and kind. We can't thank our nurse enough.
Loving and caring towards mum at the end of her life.
Absolutely - couldn't have handled life without hospice care.
Fantastic care and help for mum.
Excellent service.
So caring not only for the patient but family members too.
Service is good and cannot think of anything to improve it.
It's very nice and comfy so many wonderful people are brilliant at there job and I don't think they understand on how much they make a difference and the therapy session are wonderful.
The kindness of staff and volunteers has been amazing.
Never had to ask for anything, it was always anticipated.
Prospect is brilliant and I want to say a very big thank you it's nice to see how much good you do.
The room is relaxing and the music played is really soothing. Really nice to sit and relax for a while afterwards.
So relaxing to be pampered in this way.
A wonderful home service, the staff were compassionate, caring and also arrived with smiles on their faces and milk - bless them.
I can only compliment the staff. They are welcoming. The staff here are a wonderful bunch.
Not really needed, as everything that has been done could not be more grateful. Very caring and always there when needed in a time when help is so important to myself and my wife, who is caring for me.
Two lovely carers came out on the night that we needed them, both very different but both very caring.
Every member of the hospice no matter which department is very friendly and efficient.
I enjoy all the lovey staff I feel so lucky that I'm able to have all the lovey therapy sessions so relaxing and so amazed that the staff can feel the problems which I have with my illness.
Very polite and caring people at Prospect 5*****
It is always a pleasure to visit Karyn or Jo at the Prospect. ALL staff are most helpful.
The Team were always professional respecting the sensitive concerns.
Coming here has been the best thing for me in all aspects. I am dealing with everyday things better since coming here. Everyone is very friendly and helpful.
I now understand more about my illness and condition so have taken on the approach from such a busy working life to one day at a time which I would have struggled without the hospice team.
The team had compassion, sympathy and empathy towards mother-in-law at a difficult time.
Every thing we could possible want is here.
A nice happy place nothing is too much trouble to explain to you.
The hospice staff are always kind and caring.
After no sleep for 3 nights, they gave us confidence to leave mum in their care.
The service and care my husband received in his final days and hours were excellent and beyond what we expected. We couldn't have wished for more. Also the treatment and care received was outstanding.
Wonderful, kind, generous and compassionate people.
Lovely , caring people, understanding of your distress and your loved one’s discomfort, even when they cannot speak.
Only a call away - always reliable and quick to respond as appropriate.
I could not have managed without this service.
Gentle people, knowledgeable helped me feel cared for.
Most relaxing session, got a lot from it.
Dignity & respect consistently shown, adding to trust and self confidence in communication between patient and nurse.
The nurses were compassionate and knowledgeable. They made sure my wife was looked after as well as she could be.
Care from the staff was outstanding, comfortable rooms, free parking for visitors, lovely building and grounds.
I have thoroughly enjoyed my treatment session and am feeling a lot better.
Without the help I received I would have struggled and been unable to cope.
Excellent.
Very restful, there is quiet space if you need it, very comfortable and welcoming.
The staff and volunteers here are wonderful. They are a tremendous group. I mean, in all honesty I can't praise them enough.
Staff have been excellent. Always welcoming, my wife always enjoyed her visits. Very professional and compassionate.
They were excellent in every way possible., we could not have asked anything more. They did everything to a very high standard.
Really enjoyable environment.
100 out of 100.
Very pleased with the help from them. I can't thank them enough for her kindness.
Prospect nurse came soon after referral. She was very professional, open and friendly, put me at ease.
You took so much of the burden and worry away from us.
I have met several therapists and they have all been so kind and helpful
As a carer I have been able to look after my husband more easily.
The hospice is very welcoming, the staff very kind and excellent service and care.
Lovely place to be when you're poorly and very low in life.
The care we received was amazing. Their understanding of the situation and ability to comfort me was superb. Can't say thank you enough.
They were excellent in every way possible we could not of asked for anything more.They did everything needed to a very high standard.
It made the world of difference having transport arranged otherwise attendance at the Hospice would have been difficult to say the least! Many Thanks to the volunteer drivers.
Today I needed extra complementary therapy and it really helped. Always go the extra mile for patients.
Friendly people and really focused on making patients' lives as positive as possible in the circumstances.
Everyone so friendly and caring. Always someone to speak to if worried or in pain.
Nothing was too much trouble- always kept informed and updated and spoke to dad too- and not just us! Very helpful- positive and comforting- Thanks
Our needs and the wishes of dad were always dealt with and listened to.
Excellent 10/10- professional, polite, friendly, compassionate, supportive.
Cannot fault the team- at what is a traumatic time for families- these ladies truly are angels.
It's a first class service that really helps with your day to day needs.
Very friendly and approachable- nothing too much trouble.
It's a credit to the Prospect Hospice that everyone from Community to Hospital (GWH) to medical and nursing staff, assistants and volunteers have made our experience at the Hospice "simply the best". We had ever imagined that so many people could be so kind it doesn't feel like a place for the dying, but somewhere you can relax, be comfortable and at peace. Thank you all so very very much
Calm manner about them - made to feel we were individual.
I used this service and cannot say strongly enough how appreciative I was that the staff made sure I spoke with someone who could give me the assistance I needed.
This Hospice does really help to aid in ones recovery and gets one out of to meet fellow human beings instead of sitting alone at home
Every bit of the service has been excellent, couldn't wish for better.
Everything regarding my care and any concerns I have had have been fully addressed.the complete package is beyond reproach and I can think of nothing that I could improve on.
Because I was visited at my home by a Prospect Nurse who gave me so much good advice and guidance and boosted my confidence explaining in great detail the services Prospect provides.
Very attentive, calm and excellent care. The lymphoedema massage really helped.
The support provided by the occupational therapist was vey good and very useful.
My nurse listened very attentively to all my worries and concerns and gave me some really useful advice.
Everything has been very good. Congratulations to the prospect staff and volunteers.
The nurse specialist that saw me was a wonderful human being who covered all aspects of my condition in a hugely professional manner.
We have been treated with such care and compassion, thank you.
I use two services prospect at home and have respite care in wrought on. Both are amazing.
My experience has been good and it brings relief to know I can talk to someone who will be sympathetic and understanding.
The food for patients and in the heart cafe is absolutely first class
Lovely staff made me feel at ease.
Honest, caring, reliable, informative and supportive. All so important and valuable in your times of need
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Please ask a member of staff for a copy
Located in our Heart of the Hospice cafe
Please ask at our in patient unit reception or day therapy for an ipad