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Visiting our inpatient unit during Covid-19

We understand this may be an anxious time for both you and those people important to you. Should you have any questions or concerns, please do not hesitate to ask a member of staff who will be happy to help you.

Visiting the hospice

To ensure the safety of our patients, we have made the difficult decision to restrict visitors at this time.

Visiting is permitted between 10am and 6pm each day for a period of one to two hours at a time. This should be restricted to members of your household only. Staff will be happy to talk to you about any concerns you have around visiting.

Children of the patient will be allowed to visit in the company of an adult.

We ask that you phone the inpatient unit daily on 01793 816150 and arrange the time you plan to be here.

You will be asked to enter the building at the entrance near the garden room. Please use the intercom when you arrive and staff will let you in. You will be asked the screening questions about COVID-19 symptoms before you will be allowed in. If you have any symptoms, please do not visit.

Unfortunately we are unable to allow you to use our Heart of the Hospice area, so we will be happy to offer you a drink.

We encourage you to use a mobile phone to make contact with the person whilst they are on the inpatient unit wherever possible.

We will be happy to talk to you on the telephone if your loved one consents to this.

We also ask that you do not bring flowers into the inpatient unit due to the risk of infection.

We politely remind all visitors about social distancing rules and to wear a mask when any staff member enters the room and only one visitor to be present when we are in the room.

Thank you for your cooperation at this time.

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