Volunteer with us

Books and media sorter

Volunteer role description

Title: Books and media sorter

Managed & supervised by:   eCommerce Manager, eCommerce Assistants


Volunteer Hours:                    4 hrs per week or more, between 8am and 4pm Monday to Friday

                                                     (Flexible hours)


Department:                             Retail – eCommerce, based at the Wroughton Distribution Centre

Role summary

In this role you will help to raise funds to support the work of Prospect Hospice in the local community by sorting, valuing and processing donated books, music & DVDs. These will be sold on eBay, traded in or sent to our recycling company.

Role responsibilities 

  • To scan books, DVDs, CDs and other media using our trade-in software to identify whether the items should be:
  1. Sold on eBay
  2. Traded in through World of Books, or
  3. Recycled via CTR.
  • To identify and store specific product categories for retail shops (e.g. cooking, gardening books) when required.
  • To identify and store specific products for promotional activity (e.g. pop up shop) when required.
  • To comply with manual handling and health and safety requirements to ensure own safety and that of colleagues.
  • To maintain a clean, tidy and safe working environment.
  • To undertake all required initial mandatory training within 14 days of taster session and ongoing as required.
  • To attend meetings if required and contribute ideas to the ongoing development of the eBay team.
  • To act as an ambassador for Prospect Hospice, promoting its services and values.
  • To advise the team manager of any absences, preferably giving at least 24 hours’ notice.
  • To adhere to the organisation’s GDPR policy involving personal data and treat all information with the utmost confidentiality at all times.

Skills and qualities required

Abilities / Skills



Basic Computer Skills. Embraces change including new technologies and innovations


Is comfortable with using intuitive computer software


Has knowledge and experience of books, music and films


Retail/Customer service knowledge


Good communication skills


Reliable, flexible and able to volunteer for at least 4 hours


Acts professionally, is trustworthy and works confidentially at all times





Has a good level of physical fitness and mobility; able to stand, lift and move boxes.




Confident approach


Enthusiastic, reliable and highly motivated, with a can-do attitude


Able to interact comfortably with other staff and volunteers


Takes responsibility for own actions and behaviours


Strong attention to detail


Commitment to the ethos and values of Prospect Hospice


Training will be provided for all relevant aspects of this role, and support will be given by the eCommerce Manager and relevant colleagues.  In addition, volunteers will be required to attend a core induction day at the main Prospect Hospice building.  Reasonable out of pocket expenses (e.g. mileage) will be paid on receipt of an expenses claim form.

Health and Safety at Work Act

Under the Health and Safety at Work Act (1974), it is the responsibility of every volunteer to take care of his/her own health and safety and that of others who may be affected by his/her acts at work.  This includes cooperating with the organisation and colleagues in complying with health and safety obligations to maintain a safe environment and particularly by reporting promptly any defects, risks or potential hazards to a member of staff.

Please note

This role description will be reviewed periodically and may be amended according to the changing requirements of the organisation.

Interested? Want to know more?

If this sounds like a volunteer role you’d be interested in helping us with then we’d love to hear from you. Call us on 01793 816193 or click below to email the team.

Email our volunteer team