At Prospect Hospice, we provide outstanding, personalised and compassionate care for everyone in Swindon, Marlborough and the surrounding areas affected by a life-limiting illness, completely free of charge. For more than 40 years, we’ve been a dedicated, non-hospital, end-of-life care service for patients and their loved ones - around the clock, every day of the year. Our mission is to ensure that anyone can access the best possible expert care whenever and wherever they need it – whether at the hospice or in their own home. As a charity, we only exist because of the generosity and support of our amazing local community.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
Our café sits at the heart of our hospice in Wroughton and serves a range of delicious home cooked meals to suit all tastes. Whether you're looking to catch up with friends over lunch or relax with coffee and cake, our Heart of the Hospice café has you covered.
Whether shopping with us in person or online, or donating your pre-loved goods, we thank you for supporting us through our shops where you help to raise around £2million a year for Prospect Hospice.
We pride ourselves on being a great place to work and we're always looking for outstanding people to join our team at the hospice across all areas of the charity.
Prospect Hospice is the leading provider of education and training for end-of-life care in Swindon and north Wiltshire. Working closely with you, our colleagues within partner organisations, we want to ensure that the very best care is available to everyone facing the end of life. This is why we provide education and development opportunities, all of which aim to encourage learning and build confidence in end of life care and support.
Title: Reception Volunteer for the Inpatient Unit and Front of House
Responsible to: Reception and Administration Assistant Team
Overseen by: Head of Volunteering, Learning and Inclusion
Duty Hours: 2 to 3 hour sessions within a daily working pattern of 8am to 7pm
The reception is the first point of entry for all patients and visitors to the hospice. Receptionists must provide an attentive, empathetic and welcoming service to anyone entering the building.
They should also be able to provide a calm and efficient response to phone calls and must be able to multi-task in what can sometimes be a very busy environment. On occasion, they may be expected to work on their own under the direction of a member of the employed reception and administration team.
The reception and administration team, made up of staff and volunteers, provides a range of administration support across both the front of house and the inpatient unit. They play a vital role in the smooth running of the reception area.
Role responsibilities
Personal Responsibilities
We will take you through an induction process, including all relevant statutory and mandatory training, before you commence in role.
Volunteers will be reimbursed reasonable expenses incurred, on submission of an expenses claim form.
Qualities required
Good ambassador for Prospect Hospice
Well-presented
Awareness of the needs of people* affected by a life threatening illness and ability to respond in an empathetic manner. (*patients & relatives)
Flexible and adaptable
Team worker
Enthusiastic
Empathetic
Able to respond appropriately to and understand the needs of distressed people
If this sounds like a volunteer role you’d be interested in helping us with then we’d love to hear from you. Call us on 01793 816193 or click below to email the team.