Shop Assistants

Managed by:   Shop Manager/Assistant Manager

Volunteering Sessions:    3-4 hours a week

Role Responsibilities

It is essential everyone receives a warm, friendly and professional welcome on arrival (including in-coming telephone calls) and an appropriate acknowledgement when they leave.

  • Identify and meet customer requirements
  • Answer telephone calls in the absence of the shop manager
  • Accept incoming monetary donations and use the correct donation procedures taught in training or ask a Manager
  • Accept incoming stock with thanks and appreciation
  • Encourage all those with donations to sign up to our Gift Aid Scheme
  • Help with tea/coffee breaks
  • Maintain a tidy, clean and safe shop environment
  • Sale of Lottery tickets

Personal Responsibilities

  • Display a professional welcoming and caring attitude at all times
  • Treat all information with the utmost confidentiality at all times
  • Inform the shop manager of any absences as soon as possible
  • Be aware of Health and Safety Regulations
  • Attend training sessions as required
  • Seek help or support when needed

Volunteers must complete relevant initial training and be assessed as competent and confident for shop duties.

Volunteers can claim out-of-pocket expenses incurred traveling between home (or work) and their local Prospect Hospice Shop upon completion of the appropriate claim form available from the Shop Manager.

Download the Shop Assistant Volunteer role description

Shop Assistant Volunteer role

Who is this role suitable for?


People, Practical,

Time Commitment


Volunteer Age

Over 14


Suitable for someone bereaved in the last 12 months

Preferred Role

Non-patient facing

Role Available

Monday - Sunday, AM & PM

To apply

To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.

Email our Voluntary Services team

Apply for this role or contact our team

  • DD slash MM slash YYYY
    Please note you must be at least 14 to apply to volunteer at Prospect Hospice.
  • Please note down, the days and times you would be available such as Thursday mornings, weekends, etc.
  • Please supply their name, address, telephone number, email address and relationship to you.
  • Rehabilitation of Offenders Act 1974 (Exceptions Order 1975)

    The Rehabilitation of Offenders Act helps rehabilitated ex-offenders back into work by removing the need for them to declare criminal convictions after the rehabilitation period set by the Court has elapsed and the convictions become "spent". During the rehabilitation period, convictions are referred to as "unspent" convictions and must be declared to employers. Prospect Hospice undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared. If you are applying for a role involving access to persons in receipt of health services, your offer of placement may be subject to a satisfactory disclosure from the Disclosure and Barring Service (DBS). Failure to reveal information relating to any convictions could lead to withdrawal of a volunteering placement. In order to protect certain vulnerable groups within society, there are a number of roles at Prospect Hospice that are exempt from the provisions of the Rehabilitation of Offenders Act 1974. If the role you have applied for falls within this category, it will be exempt from the provisions of the Rehabilitation of Offenders Act by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Applicants for such roles are not entitled to withhold any information about convictions or other relevant criminal record information which for other purposes are "spent" under the provisions of the Act. Any information provided will be confidential and will be considered only in relation to roles to which the Order applies. From 12 October 2009 under the terms of the Safeguarding Vulnerable Groups Act (2006), all positions involving regulated and certain controlled activity with children and vulnerable adults and which are carried out frequently, intensively or overnight will require an enhanced Disclosure and Barring Service (DBS) check. You will be advised whether the role for which you are applying is exempt.
  • Declaration

    Information from this application may be processed for purposes permitted under the General Data Protection Regulation. Individuals have, on written request, the right of access to personal data held about them. Prospect Hospice treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the privacy notice.