Shop Assistants

Managed by:   Shop Manager/Assistant Manager

Volunteering Sessions:    3-4 hours a week

Role Responsibilities

It is essential everyone receives a warm, friendly and professional welcome on arrival (including in-coming telephone calls) and an appropriate acknowledgement when they leave.

• Identify and meet customer requirements
• Answer telephone calls in the absence of the shop manager
• Accept incoming monetary donations and use the correct donation procedures taught in training or ask a Manager
• Accept incoming stock with thanks and appreciation
• Encourage all those with donations to sign up to our Gift Aid Scheme
• Help with tea/coffee breaks
• Maintain a tidy, clean and safe shop environment
• Sale of Lottery tickets

Personal Responsibilities

• Display a professional welcoming and caring attitude at all times
• Treat all information with the utmost confidentiality at all times
• Inform the shop manager of any absences as soon as possible
• Be aware of Health and Safety Regulations
• Attend training sessions as required
• Seek help or support when needed

Volunteers must complete relevant initial training and be assessed as competent and confident for shop duties.

Volunteers can claim out-of-pocket expenses incurred traveling between home (or work) and their local Prospect Hospice Shop upon completion of the appropriate claim form available from the Shop Manager.

Who is this role suitable for?