At Prospect Hospice, we provide outstanding, personalised and compassionate care for everyone in Swindon, Marlborough and the surrounding areas affected by a life-limiting illness, completely free of charge. For more than 40 years, we’ve been a dedicated, non-hospital, end-of-life care service for patients and their loved ones - around the clock, every day of the year. Our mission is to ensure that anyone can access the best possible expert care whenever and wherever they need it – whether at the hospice or in their own home. As a charity, we only exist because of the generosity and support of our amazing local community.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
Our café sits at the heart of our hospice in Wroughton and serves a range of delicious home cooked meals to suit all tastes. Whether you're looking to catch up with friends over lunch or relax with coffee and cake, our Heart of the Hospice café has you covered.
Whether shopping with us in person or online, or donating your pre-loved goods, we thank you for supporting us through our shops where you help to raise around £2million a year for Prospect Hospice.
We pride ourselves on being a great place to work and we're always looking for outstanding people to join our team at the hospice across all areas of the charity.
Prospect Hospice is the leading provider of education and training for end-of-life care in Swindon and north Wiltshire. Working closely with you, our colleagues within partner organisations, we want to ensure that the very best care is available to everyone facing the end of life. This is why we provide education and development opportunities, all of which aim to encourage learning and build confidence in end of life care and support.
Mel Buckley is team leader of Prospect Hospice’s single point of contact team, the first point of call for accessing our services. These excerpts from her diary give a small insight into her week.
MONDAY
Call from Tom’s wife Jean. Tom has advanced dementia and last night he fell getting out of bed. She is distraught and doesn’t know what to do. One of our nurses calms her, while another calls for an ambulance. Jean is exhausted and worried that if she couldn’t cope, Tom would have to go into a home. I can feel her relief when I explain about the care we can provide for them.
TUESDAY
My colleague Sarah triages a new referral – Liz, who is in so much pain she is unable to speak to her. Sarah quickly establishes what pain relief they have in the house and advises her husband. As the pain eases, Sarah is able to talk to Liz, establishing what matters most to her – which is remaining at home.
WEDNESDAY
David has rapidly deteriorated unexpectedly overnight and a home visit is required straight away. When I arrive, my trained eye tells me all I need to know. I take a moment to prepare for the conversation I am about to have with him and gently take his hand. He stirs and shares the most beautiful smile with me. Gentle questions allow me to explore what he understands about his illness and how he thinks he is doing. He says: “I am dying my dear. I am not frightened and I am right where I want to be. This is where my wife died too”. His tummy is sore and he feels very sick. We talk about anti-sickness medication and morphine by injection so that he doesn’t have to worry about taking tablets.
THURSDAY
I support a bereaved relative via email and reassure him that one of our team will meet with him. Sebastian calls to say his wife Evie has been told the treatment for her brain tumour is no longer working and nothing more can be done. They have three children, all at primary school. I quickly organise for our family support team to become involved, and we all focus on supporting Evie to get her home for Christmas. Time is going to be very precious for this family and this Christmas needs to be the best it can be.
FRIDAY
Some weeks ago I took a call from a patient’s daughter, Tina, whose mum had recently been discharged from hospital. She was the sole carer for her mum and was at breaking point. I advised there was more that we could do to help at home and Tina agreed to more support to help her mum. This restored Tina’s confidence and today my colleague Carmen passes on a card with a box of chocolates from Tina. Tina expresses her thanks for my support and for taking the time to listen. “You have made us feel like we have known you for years. I had no idea what Prospect Hospice could do until I picked the phone up and called you, but boy I am glad I did. Everyone I have met and spoken to has been outstanding”.
What a nice way to end the week!
Because of you, Mel was there to support local people. Without you, she won’t be able to support everyone who needs her. To donate to Prospect Hospice, and support the work of the single point of contact team, and all our clinical teams, click here.