At Prospect Hospice, we provide outstanding, personalised and compassionate care for everyone in Swindon, Marlborough and the surrounding areas affected by a life-limiting illness, completely free of charge. For more than 40 years, we’ve been a dedicated, non-hospital, end-of-life care service for patients and their loved ones - around the clock, every day of the year. Our mission is to ensure that anyone can access the best possible expert care whenever and wherever they need it – whether at the hospice or in their own home. As a charity, we only exist because of the generosity and support of our amazing local community.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
Our café sits at the heart of our hospice in Wroughton and serves a range of delicious home cooked meals to suit all tastes. Whether you're looking to catch up with friends over lunch or relax with coffee and cake, our Heart of the Hospice café has you covered.
Whether shopping with us in person or online, or donating your pre-loved goods, we thank you for supporting us through our shops where you help to raise around £2million a year for Prospect Hospice.
We pride ourselves on being a great place to work and we're always looking for outstanding people to join our team at the hospice across all areas of the charity.
Prospect Hospice is the leading provider of education and training for end-of-life care in Swindon and north Wiltshire. Working closely with you, our colleagues within partner organisations, we want to ensure that the very best care is available to everyone facing the end of life. This is why we provide education and development opportunities, all of which aim to encourage learning and build confidence in end of life care and support.
You may have recently received a call from 0117 463 7181.
This call would have been made by our fundraising partner Ethicall Ltd, who is running this campaign on our behalf.
They are calling our previous supporters to thank them for their donations and to ask them to consider making a regular donation to support the care and support we provide in your community.
Ethicall is a telephone fundraising agency based in Bristol that specialises in ethical telephone fundraising, just for charities.
To learn more about our telephone fundraising campaign see our FAQs below.
Why are you carrying out a telephone appeal?
Our supporters who donate by Direct Debit provide a steady income, which enables us to continue providing end-of-life care and support to people living with a terminal illness and their families, free of charge. We will be speaking to supporters about continuing our care within the community and how their donations could help.
Are the telephone agency fundraisers paid?
Yes, our professional fundraisers are paid a wage to fundraise on our behalf. They are always paid a set hourly rate, and do not work on a commission model. Ethicall do this to ensure that the telephone fundraisers are motivated by our cause and not by the monetary incentives.
How much money will you raise?
We are hoping to raise more than £39,000 over the next four years through this telephone fundraising campaign.
What if I don't want to be called or have other questions/comments?
If you don't wish to be called or you have other questions or comments about our telephone appeal you can email fundraisingandevents@prospect-hospice.net All of our fundraisers fully understand the importance of not being pushy on the telephone. If a donor says they are too busy to talk, the fundraiser will immediately end the call or arrange a more convenient time to call back. They will also note if you do not want to be contacted in a telephone appeal again in the future.
Who are you calling?
We call existing contacts of Prospect Hospice, based on their previous supporter relationship with us. You may be called if you: have given regularly to us in the past, have previously played our lottery, have responded to an appeal or raffle, have carried out fundraising for us or have participated in one of our fundraising events. Our fundraisers are trained to end the call immediately if it becomes apparent that the person they are calling is going through a difficult time, or if they are not happy to continue with the call.
Why do you collect bank details?
Giving by Direct Debit is the most effective way of donating regularly and requires supporters to provide us with the same bank details that can be found on a cheque (sort code and account number). These details can only be used to pay money into your account, or to set up a Direct Debit, which can only be done by authorised organisations. If you set up a Direct Debit with us, you will receive written confirmation which will include a copy of the Direct Debit Guarantee and our contact details. You will then get a 10 working day cooling off period to cancel your Direct Debit, or you can cancel your Direct Debit with us at a later date by contacting our supporter care team at dataadmin@prospect-hospice.net or calling 01793 816161. Any personal information collected will be handled in accordance with Data Protection Law. For further details, please see our Privacy Policy below.
Click here to see our Privacy Policy.