Prospect Hospice has been providing end of life care to the people of Swindon and north east Wiltshire for over 40 years. Find out more about where we've come from and who we are here.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
Managed by: Shop Manager/Assistant Manager
Volunteering Sessions: 4 hours a week Role Summary: To assist with volunteer duties across a collection of shops in the local area and to provide support according to Rota requirements. You will have a primary location and line manager but may be required to volunteer in other local shops occasionally to support our customer needs.
Shop Locations: To be based at one of a number of shops, all of which are relatively close to each other.
Role Responsibilities
It is essential everyone receives a warm, friendly and professional welcome on arrival (including incoming telephone calls) and an appropriate acknowledgement when they leave.
• Identify and meet customer requirements • Answer telephone calls in the absence of the shop manager • Accept incoming monetary donations and use the correct donation procedures taught in training or ask a manager • Accept incoming stock with thanks and appreciation • Encourage all those with donations to sign up to our Gift Aid Scheme • Help with tea/coffee breaks • Maintain a tidy, clean and safe shop environment • Sale of lottery tickets
Personal Responsibilities • Display a professional welcoming and caring aptitude at all times • Treat all information with the utmost confidentiality at all times • Inform the shop manager of any absences as soon as possible • Be aware of Health and Safety regulations • Attend training sessions as required • Seek help or support when needed
Volunteers must complete relevant initial training and be assessed as competent and confident for shop duties.
Volunteers can claim out-of-pocket expenses incurred traveling between home (or work) and their local Prospect Hospice Shop upon completion of the appropriate claim form available from the Shop Manager.
People, Practical
Regular
Over 14
Suitable for someone bereaved in the last 12 months
Non-patient facing
Various shifts available Monday - Sunday AM & PM
To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.