At Prospect Hospice, we provide outstanding, personalised and compassionate care for everyone in Swindon, Marlborough and the surrounding areas affected by a life-limiting illness, completely free of charge. For more than 40 years, we’ve been a dedicated, non-hospital, end-of-life care service for patients and their loved ones - around the clock, every day of the year. Our mission is to ensure that anyone can access the best possible expert care whenever and wherever they need it – whether at the hospice or in their own home. As a charity, we only exist because of the generosity and support of our amazing local community.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
Our café sits at the heart of our hospice in Wroughton and serves a range of delicious home cooked meals to suit all tastes. Whether you're looking to catch up with friends over lunch or relax with coffee and cake, our Heart of the Hospice café has you covered.
Whether shopping with us in person or online, or donating your pre-loved goods, we thank you for supporting us through our shops where you help to raise around £2million a year for Prospect Hospice.
We pride ourselves on being a great place to work and we're always looking for outstanding people to join our team at the hospice across all areas of the charity.
Prospect Hospice is the leading provider of education and training for end-of-life care in Swindon and north Wiltshire. Working closely with you, our colleagues within partner organisations, we want to ensure that the very best care is available to everyone facing the end of life. This is why we provide education and development opportunities, all of which aim to encourage learning and build confidence in end of life care and support.
Supervised by: Logistics Supervisor Managed by: Distribution Centre Manager Volunteering Hours: 8am-12pm, 12pm-4pm or 8am-4pm (Mon–Sat)
Role summary The role is to assist Prospect’s van drivers in un/loading vehicles and delivering orders to shops. In addition, the assistant is to support the collection of donated goods, and waste materials from the shops for transport back to the Distribution Centre/other shops. The role will also involve collecting and delivering goods to customer’s houses, which may involve heavy lifting.
Role responsibilities • Assist with the safe un/loading of vehicles • Deliver shop orders and support the shop managers in all aspects of goods transportation • Collect donated goods, stock transfers and waste for transport back to the Distribution Centre/shops • Assist with Furniture “View & Collect” assessments at general public’s private property for transportation (on to shops/Distribution Centre (heavy lifting required). • Ensure all paperwork is compliant (i.e. adherence to GDPR & customer’s personal data) and relevant processes/procedures are followed • Deliver excellent customer service to all internal/external stakeholders and customers every time • Promote Gift Aid sales/collecting donor numbers at every available opportunity • Attend a debrief after shift and to report any problems to the Logistics Supervisor • Ad-hoc duties in/around the Centre as required • Assist with leaflet distribution for volunteer recruitment if required
Personal responsibilities • Puts safety first. Complies with manual handling and Health & Safety requirements to ensure own safety, and that of colleagues/general public at all times • Delivers excellent customer service every time • Displays a highly professional and caring attitude • Maintains Prospect’s confidentiality policy at all times • Informs the Logistics Supervisor of unavailability for scheduled duties, giving at least 24 hours notice • Helps keep the van and Centre areas clean, neat and tidy • Attends meetings/in-house training sessions as required • Acts as an ambassador for Prospect Hospice
Volunteer Driver Assistants: • Must successfully complete relevant initial and on going training/assessments within required timescales and be assessed as competent • Will be reimbursed for all reasonable out-of-pocket costs incurred traveling between home/work and the Hospice upon completetion of the appropriate claim form
Health & Safety at Work Act: It is the responsibility of all volunteers to ensure that the requirements of the Health & Safety at Work Act are complied with; safe working practices are adhered to and that hazards are observed and reported to the appropriate member of staff.
Skills, Competencies & Experience
(This role description will be reviewed periodically and may be amended according to the changing requirements of the Retail function).
Practical
Regular
Over 18
Suitable for someone bereaved in the last 12 months
Non-patient facing
Mon - Sat AM & PM
To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.