Find out about the wide range of end-of-life care services that we offer to patients and their families. These are designed to provide compassionate, personalised support during every stage of a life-limiting illness, in every kind of care setting, to anyone who needs it.
We couldn’t manage without considerable support from our local community. Learn about all the different ways in which you can help Prospect Hospice, for example by taking part in fundraising events, playing our lottery, or remembering us in your will. All contributions are greatly appreciated.
Prospect Hospice is a leading provider of education and training for end-of-life care in Swindon and north-east Wiltshire. We provide education and development opportunities, all of which aim to encourage learning and build confidence in end-of-life care and support.
Volunteers are central to our work, bringing valuable experience and enthusiasm to a wide variety of roles. If you’d like to help Prospect Hospice by giving some of your time, you’ll find all the information you need here, including current opportunities, volunteer profiles and the benefits of volunteering for us.
The staff at Prospect Hospice have one shared aim: to provide the very best end-of-life care to people in our community who really need it. If you’re interested in joining our team, check out our current vacancies and find out how we can support you in your career development.
A significant amount of Prospect Hospice’s income is raised through our charity shops. The success of our retail operation depends on the generous support of the local community (donating and buying goods), and the commitment of our managers and volunteers. Find out more here.
Supervised by: Logistics Supervisor Managed by: Distribu(on Centre Manager Volunteering Hours: 8am-12pm, 12pm-4pm or 8am-4pm (Mon – Sat)
Role summary The role is to assist Prospect’s van drivers in un/loading vehicles and delivering orders to shops. In addition, the assistant is to support the collection of donated goods, and waste materials from the shops for transport back to the Distribution Centre / other shops. The role will also involve collecting and delivering goods to customer’s houses, which may involve heavy lifting.
Role responsibilities • Assist with the safe un/loading of vehicles • Deliver shop orders and support the shop managers in all aspects of goods transportation • Collect donated goods, stock transfers and waste for transport back to the Distribution Centre / shops • Assist with Furniture “View & Collect” assessments at general public’s private property for transportation (on to shops / Distribution Centre (heavy lifting required). • Ensure all paperwork is compliant (i.e. adherence to GDPR & customer’s personal data) and relevant processes / procedures are followed • Deliver excellent customer service to all internal / external stakeholders and customers every time • Promote Gift Aid sales / collecting donor numbers at every available opportunity • Attend a debrief after shift and to report any problems to the Logistics Supervisor • Ad-hoc duties in / around the Centre as required • Assist with leaflet distribution for volunteer recruitment if required Personal responsibilities • Puts safety first. Complies with manual handling and Health & Safety requirements to ensure own safety, and that of colleagues / general public at all (mes • Delivers excellent customer service every (me • Displays a highly professional and caring attitude • Maintains Prospect’s confidentiality policy at all (mes • Informs the Logistics Supervisor of unavailability for scheduled duties, giving at least 24 hrs notice • Helps keep the van and Centre areas clean, neat and tidy • Attends meetings/in-house training sessions as required • Acts as an ambassador for Prospect Hospice
Volunteer Driver Assistants: • Must successfully complete relevant initial and on going training / assessments within required (timescales and be assessed as competent • Will be reimbursed for all reasonable out-of-pocket costs incurred traveling between home/work and the Hospice upon complete (on of the appropriate claim form
Health & Safety at Work Act: It is the responsibility of all volunteers to ensure that the requirements of the Health & Safety at Work Act are complied with; safe working practices are adhered to and that hazards are observed and reported to the appropriate member of staff.
Skills, Competencies & Experience
(This role description will be reviewed periodically and may be amended according to the changing requirements of the Retail function).
Suitable for someone bereaved in the last 12 months
Mon - Sat AM & PM
To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.
Prospect Hospice is a working name of Prospect Hospice Limited. Registered Office: Moormead Road, Wroughton, Swindon, Wiltshire, SN4 9BY. A company limited by guarantee registered in England and Wales (1494909) and a charity registered in England and Wales (280093)Website designed & built by Boson Web