Caring for you

Support for the people important to you

Our Family Support Team, as their name suggests, support the whole family.

They work with parents and guardians to support children when someone in the family has been diagnosed with a life-limiting illness. They support adults in developing ways of coping, both for themselves and their children, by creating items such as videos, memory boxes and letters that will one day become cherished memories. They will sometimes work directly with children too, and work with schools and other professionals who are involved in supporting the family. We have a broad range of resources that help families prepare for loss or in their bereavement, including books and workbooks, and we can also signpost families to websites and other information sources.

When a patient is discharged from the hospice, for example, to enable them to be at home at the end of their life, we will often help with arrangements around their social care. This is to ensure that their needs are considered and met and support decision making in what are often difficult situations. And when a family situation is particularly complex and extra care and advice is needed to support them, we can be there to help.

Our support for carers

Here at Prospect Hospice we understand that, when someone is very ill, the whole family can be affected, often facing practical, financial and emotional difficulties.

Our team supports families and carers to build resilience and enable them to adapt to the changes they face.

Our Family Support Team assistants provide a comprehensive carer support service that includes access to 1-1 support and regular carer events to enable our carers to socialise with others in similar situations with the opportunity of building supportive friendships and reducing isolation. We also deliver valuable information to help carers in their changing dynamic both at our events and through our carers course.

We focus on improving wellbeing and coping strategies for our carers and our events also include access to our complementary therapists.

Our two family support team assistants work with families referred to Prospect Hospice through our Single Point of Contact service, to maximise their income, focusing primarily on disability benefits and looking at other entitlements and grants. Signposting is available on legal issues such as wills and power of attorney.


Bereavement Support

Our care for the families and friends of our patients is available into bereavement for many of the families that we meet.

Prospect Hospice has experienced bereavement staff and trained volunteers who are able to provide a variety of support services including support by telephone or in person, either at home or at the hospice. We also hold bereavement support groups which can provide opportunities for meeting with other people who are bereaved, and for the sharing of experiences and supporting one another at this often difficult time.

Our team would be very happy to talk to you, at any point, about our bereavement support services, or coping with your loss and grief experiences. We can also provide you with further information about other sources of bereavement services both locally and nationally.



Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services and ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

If you have any questions or require further information, please call 01793 813355.

Contact Us

For all enquiries, please get in touch with the team on 01793 816135.

For Single Point of Contact (SPOC), please telephone 01793 816124 (Mon-Fri, 9am to 5pm).