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Caring for you

During your stay with us

Your welcome

When you arrive at the hospice, you will be welcomed to the Inpatient Unit by a member of the nursing team. They will help you to settle and feel comfortable. Soon after your arrival a nurse and doctor will come and talk to you about the reasons you have been admitted, and what your goals and wishes are.

On most days, a doctor will assess and review your needs and any symptoms you may have. A nurse will often be with them so you won’t need to tell more people the same information.

If you are happy for them to do so, the doctor or nurse will meet with your family, or the people important to you, to discuss your care and any issues or concerns they may have. Your comfort during your stay is our main focus. We want you to feel rested and fully involved in decision making if you choose to be.

Our facilities

There are up to 16 beds available on our Inpatient Unit. We have eight single rooms, all with ensuite facilities, and two spacious, four bed bays. We will try to allocate you a room of your choice, but this will depend on the needs and requirements of all the patients staying with us at the time.

We have two bathrooms fitted with level access showers, and also a spa bath. Our nursing team will help you use the facilities or offer care at your bed side.
Each bedroom or bed space looks onto our tranquil gardens, and is equipped with an adjustable chair, a television with radio, bedside furniture, and privacy curtains. We encourage you to bring in personal items, to make your room, or bed space, feel more like home.

Wi-Fi access is available and you are also welcome to use your mobile phone, or our hands-free telephone, when you wish. There’s a selection of books and magazines, and our staff and volunteers will be happy to help you choose something to read if you would like them to. There are other areas within the Inpatient Unit and hospice for you to visit during your stay. These include the Heart of the Hospice café, the Garden Room conservatory, the Day Therapy Unit, and complementary therapy room. We also have a dedicated quiet space for reflective or spiritual contemplation, and our extensive gardens.

Our team

The team caring for you on the Inpatient Unit come from a variety of professions, and we refer to them as the Multi-Disciplinary team, or MDT. You will meet many of them here during your stay. They work together to ensure that your wishes and needs are met wherever possible, and that you remain in control and are fully involved in decisions about your care.

The nursing team provide around the clock care, and you will see people in each of the different roles on all shifts. There is also a shift coordinator on the unit at all times, who is either a team leader or a more experienced staff nurse. Please feel free to approach any member of the nursing team if you have a concern or need to discuss any aspect of your care during your stay with us.

You can also expect to meet the doctors and consultants who form our medical team, our physiotherapists and occupational therapists, and many of the volunteers who support the team on our inpatient unit.

For many people who are admitted to the hospice, the availability of a religious or spiritual leader from their community is important. If there is someone who you would like to visit you during your stay then please ask them to visit you, or let one of the nursing team know that you would like help to contact them. We have links with leaders of local faith groups and can contact them on your behalf if you would like us to. We have a dedicated quiet space which is available to use for reflection and contemplation. We have some texts and artefacts relating to different faiths available. Please ask one of the nursing staff if you would like to use this room or need any specific items to support your own reflections.

Meals and when they are served

Our catering team offer flexible times for preparing and serving meals. If you follow a special diet or have any specific requests, we will always try to cater for these.

Breakfasts are prepared and served to order, and you will be asked each day what you would like to have.

Lunches and suppers are available between the hours of 12 – 2pm, and 5 – 6pm. If you wish to eat outside of these times please say so and food will be prepared accordingly. Drinks and snacks are available 24 hours a day. There’s a small selection of alcoholic drinks are available for patients on request and, if you choose to, you are welcome to eat in the Heart of the Hospice café, and families can bring food in for you during your stay.

Special items can be labelled and stored in the fridge.

Parking

Our car park is available for all visitors to use free of charge, but please don’t park along the access road as this prevents emergency vehicle access to the hospice.

Visiting

The Inpatient Unit has an open visiting policy so that your family and the people who are important to you can visit at any time. We know though that at times you may prefer to rest. If this is the case, please talk to your nurse who will discuss this with your visitors. We ask that your visitors are mindful of the needs of other patients too, and where possible avoid visiting too late in the evening or in too great a number at any one time.

Children

Children are welcome, but please ask your visitors to keep an eye on them at all times. A play area is situated by the garden room. Please make sure that an adult is with any children using the play area, and that it is left tidy when they leave it.

Pets

Pets are part of the family too and there have been many occasions when people’s pets – including dogs, cats, and even horses – have visited people staying on the Inpatient Unit. Please let us know if you would like your pet or pets to visit you during your stay.

We have four Pets as Therapy (PAT) dogs who visit the Inpatient Unit with their owners on a regular basis. Please let us know if you would like to spend some time with them.

Can my loved ones stay with me?

We can make arrangements for the people most important to you to stay with you.

There are two family lodges available for use on request. The use of a lodge is limited to five days if there is a high demand for them. A member of the nursing team will arrange for your family to use a lodge. We can also arrange for use of an available bed for your family to stay in your room with you. Please ask and we will be happy to help you.

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Contact Us

If you are a patient, family member or from the local healthcare community, and you need fast advice, please call the Single Point of Contact team on 01793 816124 (Monday-Friday, 9am-5pm).

Outside of these hours, call 01793 816109 to access our 24 hour advice line.

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