CQC report on follow-up inspection of our inpatient unit published

November 2018



The Care Quality Commission has today published the report of its follow up inspection of our inpatient unit, which can be read here.

Prospect Hospice has made the following statement in relation to the report:

“We are disappointed with the latest Care Quality Commission report. We accept that at the time of follow-up visit in August there was still work to do following the original CQC report published in June.

“However, we had purposely focused our time up to August on bolstering the team in areas of operations specifically in training, appraisals, staff engagement and service improvement, as well as getting under the skin of the issues that we needed to address so we didn’t leave any stone unturned.

“We also appointed Irene Watkins as Interim Chief Operating Officer and arranged for specialist staff to be seconded to the hospice from other organisations in order to focus on delivering the action plan. This took time, but we believe this approach will ensure we deliver sustainable improvements for the long term and not just a quick-fix solution.

“We are very confident that we have addressed the issues raised by the CQC, which in the main were to do with processes and administration. We were pleased that the CQC had acknowledged improvements we had made in relation to dealings with our agency staff, medication and staffing levels linked to admissions.

“All our training records are now up to date. We have reviewed our monitoring and recording of agency staff. We are also monitoring the complexity of needs of our patients, not just the numbers, to ensure we have the appropriate resourcing in place at any given time.

“We would like to thank our patients and families for their patience whilst we’ve had to make internal changes. We are delighted to say that inn our latest patient and families survey overall satisfaction was 95 per cent, with 96 per cent saying they would recommend our services to their family.”

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