Prospect Hospice has been providing end of life care to the people of Swindon and north east Wiltshire for over 40 years. Find out more about where we've come from and who we are here.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
The Care Quality Commission has today published the report of its follow up inspection of our inpatient unit, which can be read here.
Prospect Hospice has made the following statement in relation to the report:
“We are disappointed with the latest Care Quality Commission report. We accept that at the time of follow-up visit in August there was still work to do following the original CQC report published in June.
“However, we had purposely focused our time up to August on bolstering the team in areas of operations specifically in training, appraisals, staff engagement and service improvement, as well as getting under the skin of the issues that we needed to address so we didn’t leave any stone unturned.
“We also appointed Irene Watkins as Interim Chief Operating Officer and arranged for specialist staff to be seconded to the hospice from other organisations in order to focus on delivering the action plan. This took time, but we believe this approach will ensure we deliver sustainable improvements for the long term and not just a quick-fix solution.
“We are very confident that we have addressed the issues raised by the CQC, which in the main were to do with processes and administration. We were pleased that the CQC had acknowledged improvements we had made in relation to dealings with our agency staff, medication and staffing levels linked to admissions.
“All our training records are now up to date. We have reviewed our monitoring and recording of agency staff. We are also monitoring the complexity of needs of our patients, not just the numbers, to ensure we have the appropriate resourcing in place at any given time.
“We would like to thank our patients and families for their patience whilst we’ve had to make internal changes. We are delighted to say that inn our latest patient and families survey overall satisfaction was 95 per cent, with 96 per cent saying they would recommend our services to their family.”
16 November 2018
09 November 2018
Prospect Hospice is a working name of Prospect Hospice Limited. Registered Office: Moormead Road, Wroughton, Swindon, Wiltshire, SN4 9BY. A company limited by guarantee registered in England and Wales (1494909) and a charity registered in England and Wales (280093)Website designed & built by Boson Web