Volunteers - we need you!

Shop Volunteers

#giveashift

Volunteers are key to our charity, helping us offer a variety of services, including the running of our charity shops. In particular, our Cricklade shop and our Commercial Road shops need volunteers to #giveashift.

You can give back to your local hospice by giving just 4 hours a week to help in one of these shops. Shifts are from 9am – 1pm or 1-5pm.

 

What will you get out of #giveashift as a Prospect Hospice shop volunteer?

  • Gain retail experience – key for someone looking to start a retail career
  • Meet new people
  • Update the Volunteer section of your LinkedIn profile
  • LinkedIn shows that 1 in 5 managers hired someone because of their volunteer experience
  • Give back and help out our local hospice that serves people in Swindon and North-East Wiltshire.

To read more about:

  • The role – see below
  • Our volunteers, what they get out of supporting us, and why you should volunteer click here.
  • The variety of volunteering roles we have available click here.

For more information please do not hesitate to email grahambiggs@prospect-hospice.net or call him on 01793 816193.

We look forward to hearing from you with any questions or to set up a taster session for you.

Role description: Shop Volunteer

Managed by Shop Manager/Assistant Manager
Volunteering Sessions 3 – 4 hours a week

Role Responsibilities
It is essential everyone receives a warm, friendly and professional welcome on arrival (including in-coming telephone calls) and an appropriate acknowledgement when they leave.

  • Identify and meet customer requirements.
  • Answer telephone calls in the absence of the shop manager.
  • Accept incoming monetary donations and use the correct donation procedures taught in training or ask a Manager.
  • Accept incoming stock with thanks and appreciation.
  • Encourage all those with donations to sign up to our Gift Aid Scheme.
  • Help with tea/coffee breaks.
  • Maintain a tidy, clean and safe shop environment.
  • Sale of Lottery tickets.

Personal Responsibilities

  • Display a professional welcoming and caring attitude at all times.
  • Treat all information with the utmost confidentiality at all times.
  • Inform the shop manager of any absences as soon as possible
  • Be aware of Health and Safety Regulations.
  • Attend training sessions as required.
  • Seek help or support when needed.

Volunteers must complete relevant initial training and be assessed as competent and confident for shop duties.

Volunteers can claim out-of-pocket expenses incurred traveling between home, (or work) and their local Prospect Hospice Shop upon completion of the appropriate claim form available from the Shop Manager.

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