Volunteer Mini Bus Companion

Title:                                               Minibus Escort – Patients and Carers

Supervised by:                             Day Hospice/Voluntary Services

Role Summary:                          To provide support for patients and carers travelling between their homes and Prospect Hospice sites in the Minibus.


Principal Duties and Responsibilities:

  1. To accompany the driver and safely assist patients and or carers to and from the minibus.
  2. To co operate with the driver to ensure that the journey runs effectively and efficiently.
  3. You must always wear your Volunteer Identification Badge.
  4. When necessary take messages for the driver using the mobile phone. Always refer to the patients transport form to obtain the correct guidance regarding their transport and support needs.
  5. To ensure that patients are safely and comfortably seated with the appropriate belts and straps securely fastened before setting off.
  6. DO NOT encourage patients to travel if they feel unwell, regardless of any pressure from the patient or family members.  If you have any concerns, ‘phone Prospect Hospice immediately 01793 813355 and notify Day Hospice or other relevant member of staff using the mobile phone in the Minibus.
  7. Interact and engage with patients, ensuring they are happy and comfortable on the journey.
  8. If a patient becomes unwell during the journey, the decision to continue or not should be based on common sense by both escort and driver. In an emergency, stop the minibus and call 999 for ambulance support. Then contact the hospice for support and advice.
  9. On arrival, escort the patient to the Day Hospice or their appointment and ensure he/she is left in the care of staff or volunteers.
  10. Liaise with the Day Therapy or other relevant member of staff to receive or exchange information concerning patients.  It is particularly important to report any changes or potential problems in terms of patients’ mobility.
  11. When picking up from Prospect Hospice, inform staff or volunteers that the patient is leaving.  Check if there are any changes in requirements
  12. You will be expected to keep any information shared about the circumstances of patients completely confidential.
  13. When picking up from Prospect Hospice, inform staff or volunteers that the patient or carer is leaving. Check if there are any changes in requirements.
  14. Your personal telephone numbers should NEVER be given to a patient or carer.


In all these matters the safety and welfare of patients is paramount. The rule is never to put yourself or your passenger at risk.  Be guided by the lifting and handling regulations that were explained to you in mandatory training sessions.  You must NEVER lift a patient or help an incapacitated patient up or down the stairs.  If a patient falls and they cannot get up independently, make them comfortable with a blanket and pillow and ‘phone Prospect Hospice for advice.  You may be instructed to call for an ambulance.

At any time, if in doubt, phone Prospect Hospice for advice on 01793 813355


  1. Attend volunteer support meetings and discussions as required.  Help to contribute ideas and exchange information.
  2. Attend mandatory manual handling sessions and relevant courses to ensure you keep up to date with organisational and legal regulation changes.
  3. Be aware of the legal responsibility placed on all volunteers by the statutory fire, health and safety regulations – know what you have to do should an emergency situation occur.
  4. Understand and respect the patient’s needs and rights to privacy and confidentiality.
  5. Promote understanding and support of the values and philosophies of the organisation.
  6. Inform the Voluntary Services Department of absences in advance.
  7. You will find general guidelines, which apply to all volunteers at Prospect Hospice, in the Volunteers’ Handbook.  Please read them, in conjunction with these guidelines, and ask Voluntary Services staff if you require any clarification or further information.

Health & Safety at Work Act

It is the responsibility of all volunteers to ensure that the requirements of the Health & Safety at Work Act are complied with; safe working practices are adhered to and that hazards are observed and reported to the appropriate office.

This role description will be reviewed periodically and may be amended according to the changing requirements of the service.

Skills and Experiences


Download the Volunteer Mini Bus Companion role description

Volunteer Mini Bus Driver job role



Time Commitment

Ad Hoc

Volunteer Age

Over 18


Suitable for someone who hasn't been bereaved in the last 12 months

Preferred Role

Patient facing

Role Available

Mon - Fri. Am & PM.

To apply

To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.

Email our Voluntary Services team

Apply for this role or contact our team

  • MM slash DD slash YYYY
    Please note you must be at least 16 to apply to volunteer at Prospect Hospice.
  • Please note down, the days and times you would be available such as Thursday mornings, weekends, etc.
  • Please supply their name, address, telephone number, email address and relationship to you.
  • Rehabilitation of Offenders Act 1974 (Exceptions Order 1975)

    The Rehabilitation of Offenders Act helps rehabilitated ex-offenders back into work by removing the need for them to declare criminal convictions after the rehabilitation period set by the Court has elapsed and the convictions become "spent". During the rehabilitation period, convictions are referred to as "unspent" convictions and must be declared to employers. Prospect Hospice undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared. If you are applying for a role involving access to persons in receipt of health services, your offer of placement may be subject to a satisfactory disclosure from the Disclosure and Barring Service (DBS). Failure to reveal information relating to any convictions could lead to withdrawal of a volunteering placement. In order to protect certain vulnerable groups within society, there are a number of roles at Prospect Hospice that are exempt from the provisions of the Rehabilitation of Offenders Act 1974. If the role you have applied for falls within this category, it will be exempt from the provisions of the Rehabilitation of Offenders Act by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Applicants for such roles are not entitled to withhold any information about convictions or other relevant criminal record information which for other purposes are "spent" under the provisions of the Act. Any information provided will be confidential and will be considered only in relation to roles to which the Order applies. From 12 October 2009 under the terms of the Safeguarding Vulnerable Groups Act (2006), all positions involving regulated and certain controlled activity with children and vulnerable adults and which are carried out frequently, intensively or overnight will require an enhanced Disclosure and Barring Service (DBS) check. You will be advised whether the role for which you are applying is exempt.
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    Information from this application may be processed for purposes permitted under the General Data Protection Regulation. Individuals have, on written request, the right of access to personal data held about them. Prospect Hospice treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the privacy notice.