Covid-19: Support and information for patients, families and the public

During the Covid-19 outbreak our doors are open wider than normal as we support people across Swindon and north east Wiltshire in their own homes, delivering an increasing volume of end of life support services to our patients, their families and loved ones in the community.

Prospect Hospice has ensured Covid-19 risk assessments have been carried out in all areas of our charity. Where required, adjustments have been made to ensure working environments are as Covid-19 secure as is practically possible.

The safety of our patients, their families, our staff, volunteers, customers and supporters is paramount. We work closely with all relevant authorities and advisory bodies to ensure we are following current guidelines, implementing any changes as necessary.

We are asking people not to come to the main hospice building at this time, and to phone us if you need our support.

As part of our role, we believe it’s essential that you are armed with the right information and support at this time, therefore please find below a range of information and advice that we think will be of help from us and some of our partners. Should you still need to contact us, our phone lines are open 24 hours a day, seven days a week to support you. Please find our contact details here.

COVID-19 has dominated the news for a while now and those of you who are supporting people who are receiving end of life care will have many questions.

Symptoms of the virus include a cough, fever and shortness of breath. These symptoms can be more severe in people with weakened immune systems, older people and those with long term conditions.

The people Prospect Hospice cares for throughout Swindon and north Wiltshire represent an exceptionally vulnerable group. Prospect Hospice will continue to follow government guidelines when determining necessary steps to protect staff, volunteers, and patients.

Further to this, the hospice has taken the decision to postpone all events being held at the hospice and outside events involving a large number of people. These are:

  • All hospice fundraising events
  • All death cafes
  • All bereavement groups

We have also taken the decision to close our remembrance garden to the public at this time but, on a more positive note, our shops are beginning to open.

Thank you in advance for your understanding and cooperation. We greatly value and need the support of local people at this time and, whilst we welcome donations, due to the current situation, we are not accepting monetary donations in the hospice’s main building or any donations at our shops. If you would like to send a vital donation and support the hospice, you can donate online here.

For information regarding our privacy notice regarding Covid-19 for patients, services, careers and family members please click here.

Further information is available on the government website which is updated daily.