Volunteer Mini Bus Driver

Title:                                               Minibus Driver – Patients and Carers.

Supervised by:                             Voluntary Services

Role Summary:                       Using Prospect Hospice minibus to provide transport for patients and carers between their homes and Prospect Hospice sites, as directed.

Principal Duties and Responsibilities:

  1. Passengers’ details and time, date and location of the pick up are provided by Voluntary Services Department.
  2. On the day of collection confirm with either Day Services or IPU for details and confirmation of patients requiring transport. If the patient, carer is not attending inform the Day Services Team.
  3. For Day Service patients, driver to telephone patients to introduce themselves and to confirm attendance and travel arrangements.
  4. You must always wear your Volunteer Identification Badge and Hi-viz jacket whilst transporting patients.
  5. Collect and transport the passenger using due care to Prospect Hospice or other pre-arranged venue, allowing plenty of time.
  6. DO NOT transport patients to Day Services if they feel unwell, regardless of any pressure from the patient or family members.  If you have any concerns, ‘phone Prospect Hospice immediately (01793 813355) and notify Day Services or other relevant member of staff. Use the mobile phone kept on the Minibus or your personal mobile phone.
  7. If the patient or carer become unwell during the journey, the decision to continue or not should be based on common sense. If deemed an emergency, call 999 emergency services for ambulance support then inform Day Services or IPU. If unsure always call the Day Services Team for support and guidance.
  8. Seatbelts should always be worn in the vehicle, unless a passenger is exempt and has a doctor’s certificate.
  9. On arrival, escort the patient or carer to the Day Hospice for their appointment and ensure he/she is left in the care of staff or volunteers.
  10. Liaise with the Day Hospice or other relevant member of staff to receive or exchange information concerning the patient, carer or client.  It is particularly important to report any changes or potential problems in terms of patients’ mobility.
  11. When picking up from Prospect Hospice, inform staff or volunteers that the patient or carer is leaving.  Check if there are any changes in requirements.
  12. Transport the passenger using due care to their home.  Escort patients to the front door and ensure they are safely into their residence and settled before leaving.  Please report any instances to Prospect Hospice staff.
  13. Your personal telephone numbers should NEVER be given to a patient or carer.


In all these matters the safety and welfare of patients, carers or clients is paramount.  The rule is never to put yourself or your passenger at risk.  Be guided by the lifting and handling regulations that were explained to you in the mandatory training sessions.  You must NEVER lift a patient or help an incapacitated patient up or down the stairs.  If a patient falls and they cannot get up independently, make them comfortable with a blanket and pillow and phone Prospect Hospice for advice.  You may be instructed to call for an ambulance.

At any time, if in doubt, phone Prospect Hospice for advice on 01793 813355.



  1. We will need a copy of your full driving licence, and MIDAS certificate. We will ask you to complete a Disclosure and Barring Service (formerly CBS) records check, this is because you will have unsupervised contact with our patients.
  2. Attend volunteer driver support meetings and discussions as required.  Help to contribute ideas, exchange information and continue learning.
  3. Complete mandatory manual handling sessions and relevant courses to ensure you keep up to date with organisational and legal regulation changes.
  4. Be aware of the legal responsibility placed on all volunteers by the statutory fire, health and safety regulations – know what you have to do should an emergency situation occur.
  5. Understand and respect the patient’s needs and rights to privacy and confidentiality.
  6. Promote understanding and support of the values and philosophies of the organisation
  7. Inform the Voluntary Services Department of absences in advance.
  8. Submit Expenses Claim Forms to the Voluntary Services office promptly at the end of each month or quarter.  Please note and sign the declaration on the Expenses Claim Form.
  9. You will find general guidelines, which apply to all volunteers at Prospect Hospice, in the Volunteers’ Handbook.  Please read them, in conjunction with these guidelines, and ask Voluntary Services staff if you require any clarification or further information.

Health & Safety at Work Act

It is the responsibility of all volunteers to ensure that the requirements of the Health & Safety at Work Act are complied with; safe working practices are adhered to and that hazards are observed and reported to the appropriate office.

Important Note:

If you suffer from a medical condition or disability that may affect your driving, or if you develop a new condition or disability, or an existing once becomes worse we ask that you notify Voluntary Services as soon as possible.  We all have a common law ‘duty of care’ to others, and by not passing on this information a volunteer driver:

– could put their own life at risk
– could put the lives of passengers/clients at risk
– could put other members of the public at risk

This role description will be reviewed periodically and may be amended according to the changing requirements of the service.

Beneficial Skills and Experiences

Download the Volunteer Mini Bus Driver role description

Volunteer Mini Bus Driver job role



Time Commitment

Ad Hoc

Volunteer Age

Over 18


Suitable for someone who hasn't been bereaved in the last 12 months

Preferred Role

Non-patient facing

Role Available

Mon - Sat. Am & PM.

To apply

To apply for this role or for further information, please contact us on 01793 816193, email us or complete the form below and a member of the team will be in touch. Thank You.

Email our Voluntary Services team

Apply for this role or contact our team

  • DD slash MM slash YYYY
    Please note you must be at least 14 to apply to volunteer at Prospect Hospice.
  • Please note down, the days and times you would be available such as Thursday mornings, weekends, etc.
  • Please supply their name, address, telephone number, email address and relationship to you.
  • Rehabilitation of Offenders Act 1974 (Exceptions Order 1975)

    The Rehabilitation of Offenders Act helps rehabilitated ex-offenders back into work by removing the need for them to declare criminal convictions after the rehabilitation period set by the Court has elapsed and the convictions become "spent". During the rehabilitation period, convictions are referred to as "unspent" convictions and must be declared to employers. Prospect Hospice undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared. If you are applying for a role involving access to persons in receipt of health services, your offer of placement may be subject to a satisfactory disclosure from the Disclosure and Barring Service (DBS). Failure to reveal information relating to any convictions could lead to withdrawal of a volunteering placement. In order to protect certain vulnerable groups within society, there are a number of roles at Prospect Hospice that are exempt from the provisions of the Rehabilitation of Offenders Act 1974. If the role you have applied for falls within this category, it will be exempt from the provisions of the Rehabilitation of Offenders Act by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Applicants for such roles are not entitled to withhold any information about convictions or other relevant criminal record information which for other purposes are "spent" under the provisions of the Act. Any information provided will be confidential and will be considered only in relation to roles to which the Order applies. From 12 October 2009 under the terms of the Safeguarding Vulnerable Groups Act (2006), all positions involving regulated and certain controlled activity with children and vulnerable adults and which are carried out frequently, intensively or overnight will require an enhanced Disclosure and Barring Service (DBS) check. You will be advised whether the role for which you are applying is exempt.
  • Declaration

    Information from this application may be processed for purposes permitted under the General Data Protection Regulation. Individuals have, on written request, the right of access to personal data held about them. Prospect Hospice treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the privacy notice.