At Prospect Hospice, we provide outstanding, personalised and compassionate care for everyone in Swindon, Marlborough and the surrounding areas affected by a life-limiting illness, completely free of charge. For more than 40 years, we’ve been a dedicated, non-hospital, end-of-life care service for patients and their loved ones - around the clock, every day of the year. Our mission is to ensure that anyone can access the best possible expert care whenever and wherever they need it – whether at the hospice or in their own home. As a charity, we only exist because of the generosity and support of our amazing local community.
Find out about the range of end-of-life care services that we offer to patients and their families. These delivered free of charge and are designed to provide compassionate, personalised support during every stage of a life-limiting illness in every kind of care setting, to anyone who needs it.
We couldn’t do what we do without considerable support from our local community. Find out all the different ways in which you can support Prospect Hospice, including fundraising, volunteering and purchasing from our shops. All contributions are greatly appreciated and enables us to deliver care that is free of charge to our patients and their families.
Our café sits at the heart of our hospice in Wroughton and serves a range of delicious home cooked meals to suit all tastes. Whether you're looking to catch up with friends over lunch or relax with coffee and cake, our Heart of the Hospice café has you covered.
Whether shopping with us in person or online, or donating your pre-loved goods, we thank you for supporting us through our shops where you help to raise around £2million a year for Prospect Hospice.
We pride ourselves on being a great place to work and we're always looking for outstanding people to join our team at the hospice across all areas of the charity.
Prospect Hospice is the leading provider of education and training for end-of-life care in Swindon and north Wiltshire. Working closely with you, our colleagues within partner organisations, we want to ensure that the very best care is available to everyone facing the end of life. This is why we provide education and development opportunities, all of which aim to encourage learning and build confidence in end of life care and support.
9am
Tracie and Mel, our database administrators, check the safe in reception every morning for any donations or raffle entries that may have come in through the post. These are taken to the finance office to be processed. They also check for any new online donations or new sponsors for events.m
9am to 9.30am
Most of the team spend some time every morning checking and replying to emails. Today, among other things, Rhiannon has some queries to respond to about our ‘Remember Me’ roses, and Elaine has some emails about the garden fete, which is happening this weekend.
9.30am
Marie and Emma, two of our community fundraisers, have a meeting about the upcoming Prospect Paddle event. We’ve reached our sign-up goal so now we just have to make sure everything is ready.
10am
Elaine receives a phone call from one of our garden fete stall holders, asking about access to the site.
10am to 11am
Mela is busy getting the ‘Remember Me’ roses ready, as they are being arranged in their display today by a group of volunteers from Arval.
11.30am
The volunteers from Arval arrive, so Elaine and Marie go to the hospice reception to meet them and thank them for donating their time.
11am to 12.30pm
Rhiannon spends a couple of hours processing the raffle tickets sold in our charity shops over the last week. At the end of this job, Rhiannon can see which shop has sold the most raffle tickets – this week, it’s our Cricklade shop, who have sold 97 tickets.
12.30pm
Lunch time! Today some people have packed lunches and some are getting food from the Heart of the Hospice café.
1pm
Tracie receives a phone call asking to give a donation, so she asks the caller for their details needed on the donation form and takes a card payment over the phone. It’s important to remember that not all of our supporters have access to the internet or can easily get to the hospice, so we need different ways of being able to take donations.
1pm to 2pm
Mela goes outside to see how the volunteers are getting on with the ‘Remember Me’ roses display and to ask if they need any help. It’s really starting to take shape, which is very exciting.
1.30pm to 3pm
Elaine has a community fundraising event to go to. When people in the community hold fundraising events, one of our fundraising team will go along to show the hospice’s gratitude and support.
2pm
A supporter comes into the hospice with the proceeds from their recent fundraising event, so Marie goes to reception to have a chat with them and thank them for their contribution. Emma has a meeting with Tina from the communications team to discuss promotion for our Fire Walk event.
2.15pm
Another delivery of our ‘Remember Me’ roses arrives, so Rhiannon and Mela go to support the volunteers with putting them on display.
2.30pm to 4.30pm
A volunteer has been coming in to the fundraising office for a few days a week in the last month to help with sorting through lottery paperwork, so Rhiannon helps them with this. It makes a huge difference having volunteer help with this – and using the paper shredder is apparently surprisingly fun!
3pm
Some new sponsorship has come through for our Fire Walk event, so Mel and Tracie put this on the system before sending it through to the finance team for processing.
3.30pm
Mela and Rhiannon go into the gardens to see how the ‘Remember Me’ roses display is looking now that more of the roses have been put out. After months of planning and preparation, it’s very emotional to see them on display, each rose remembering someone’s loved one.
3pm to 5pm
Elaine spends some more time replying to emails about the garden fete and making sure everything is ready for it. As well as emails and phone calls, she also has to go out the gardens to check the space is ready – and thanks to our wonderful garden volunteers, it’s looking neater than ever.
5pm
After a long and busy day, everyone heads home – ready to do it all again tomorrow!